Transportation Driver

Job Details

• Location:
  
  Albuquerque, NM 87113
• Position Type:
  Full Time
• Salary Range: $12.92 - $16.16 Hourly
• Shift: Any
• Category:
  Resort

Responsible for providing Guest Services associated with the operation of the Transportation Department and the Valet Department. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards helps attract and retain a qualified workforce, provide opportunities for team members, and contribute to the ongoing success of Pueblo of Sandia.

• Delivers the highest level of service while interacting with guests, peers, and other Sandia employees.
• Travels to assigned destinations, transporting guests to and from the casino, resort, airport, and other approved destinations.
• Completes a pre‑inspection and records all information on the inspection sheet before departure.
• Communicates appropriately with the dispatcher and acknowledges all information provided.
• Acknowledges and follows the set department standard operational procedures.
• Complies with all traffic regulations.
• Assists passengers and their baggage; assists in loading and unloading baggage compartments.
• Reports delays, traffic citations, incidents, and accidents.
• Advises passengers on safety requirements and reminds guests to remain seated or act in an orderly manner while in the vehicle.
• Regulates heating, lighting, and ventilation systems for passenger comfort.
• Makes minor repairs or replacements to vehicles and changes tires when needed.
• Maintains cleanliness of vehicles.
• Builds professional relationships with internal and external contacts while maintaining a friendly, approachable demeanor.
• Ensures punctual and regular attendance; reports to work based on the assigned schedule in accordance with the Attendance Policy for Pueblo Sandia.

• Performs other job‑related duties as assigned; a quality guest service experience is essential for all team members.
• Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
• Reflects trust, comfort, and understanding by demonstrating empathy when problems occur.
• Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations.
• Possesses knowledge and understanding of all products and services offered.
• Builds relationships with guests based on respect and confidence while maintaining a friendly, approachable demeanor.

This position has Key Performance Indicators (KPIs) identified as a measurement of success. KPIs will be shared with all team members in this job title, and feedback will be provided during the performance review process.

• Knowledge of vehicles and use of air brakes.
• Knowledge of the City of Albuquerque streets, roads, airports, and surrounding areas.
• Excellent guest service skills.
• Knowledge of hazards and standard safety practices related to vehicle operation.
• Knowledge of the resort, casino, and transportation programs’ operations, services, activities, and promotions.
• Ability to drive in adverse weather conditions.
• Ability to maintain and update proper certifications.
• Ability to respond to requests and inquiries from the general public.

• Must be at least 25 years of age.
• High School diploma or GED equivalent required.
• One (1) year of experience in guest services and/or dealing with the general public.
• Ability to drive Manual and Automatic Transmission vehicles.

Note:

Relevant work experience or education may be substituted to satisfy educational and/or work experience requirements.

• Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
• Class B CDL with Passenger endorsement is preferred.
• Must successfully pass a stringent background investigation.
• Will require a pre‑employment and random drug screening.

• Balancing – Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving…