Routing & Dispatch Coordinator

About Roadrunner Food Bank of New Mexico

Roadrunner® Food Bank of New Mexico, a Feeding America member, is the largest non‑profit dedicated to solving food insecurity in New Mexico. As a food distribution hub, we provide food to hundreds of affiliated member partners around the state including food pantries, soup kitchens, shelters and regional food banks. We also distribute food through specialized programs helping children, families and seniors at schools, low‑income senior housing sites, senior centers and with and through health care partnerships.

Every week, tens of thousands of hungry children, seniors and families are reached through this statewide hunger relief network. We are working together with our partners, volunteers and contributors to end food insecurity and hunger in New Mexico.

As the leading non‑profit fighting hunger in our state, we believe that it is important to take care of the people who come to join us in that fight. As such, we maintain transparent salary ranges. You can expect us to offer the best salary up front with no room for negotiation. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.

Additionally, we embrace a Total Rewards philosophy and offer a second‑to‑none benefits package. We pay 85% of the medical, dental, and vision insurance premiums for employees, and 75% for their dependents, including domestic partners. The majority of our employees pay less than $60 per check for medical insurance. We also offer life insurance, short‑term disability insurance, long‑term disability insurance, 403(B) retirement plan, AFLAC, Legal Shield, identity theft protection, and pet insurance.

• If you enjoy problem‑solving and want to work in a fast‑paced and hand‑on environment, all while serving as the strategic heartbeat of daily logistics operations, this may be the perfect job for you!

Under the supervision of the Director of Transportation, this position is primarily responsible for transportation routing and managing the execution of daily pickups, deliveries, daily operational plans, and providing excellent customer service to all partner agencies, donors, and the public.

• Creates efficient daily routes for Albuquerque and Las Cruces drivers both in and out of state
• Coordinates scheduling of temporary drivers due to vacancy, vacation, and capacity restrictions
• Maintains the scheduling and changes to partner delivery appointments and new partner deliveries along with donor pickups and changes
• Ensures adherence to routing structures, departure times, and equipment assignments, and provides reporting on metrics
• Manages tractor and trailer locations and service status
• Assists in managing time throughout the week by controlling driver’s time usage
• Focuses on donor and agency partners, and solves problems while maintaining a high level of patience and professionalism
• Provides effective resolution to customer issues in a professional and timely manner
• Regularly communicates issues and successes with the Director of Transportation, Managers and Drivers
• Provides immediate report to Director of Transportation any information obtained from daily routes concerning customer complaints, concerns, potential safety issues, route deviations and other relevant information
• Communicates out of time window deliveries/pickups to agencies, and donors
• Completes daily pass down to transportation team
• Assists Director of Transportation with accident prevention program to ensure all reasonable actions are taken to prevent accidents or injuries and to ensure safety
• Assists the management team in investigating all accidents, customer complaints and transportation delays, and helps to develop steps for prevention
• When routing, ensures compliance with all applicable federal and state transportation laws
• Maintains physical transportation records and truck files, such as accident reports and maintenance records
• Adheres to Hours of service and other DOT compliance regs when routing
• Ensure drivers are trained on required phone and ELD…