Flight Training Billing Analyst

Job Summary

The Flight Training Billing Analyst enhances the customers' experience before, during and after flight training in order build lifelong customer/owner relationships. The Flight Training Billing Analyst is responsible to manage a variety of accounting activities including but not limited to processing invoices for billing customers, collecting customer payments, direct communication with customer regarding the billing of their account, supporting other members of the Flight Training Account Management and accounting teams as needed, among other activities.

The Flight Training Billing Analyst must be enthusiastic in fostering Cirrus aircraft owners in the Cirrus Life training experience.

Duties and Responsibilities/Essential Functions

* Oversee and develop all aspects of the flight training customer billing cycle, from training deposits to final invoicing for a global customer base.

* Ensure decision-making that balances the needs of each customer, the company, and promotes long-term viability of the business.

* Champion excellence in business ethics, integrity, and build an environment with a high level of morale, motivation and engagement.

* Provide input and work closely with the new ERP system that is being implemented.

* Collaborate with Flight Training Account Management, Sales, and Accounting teams to ensure invoicing is accurate to provide a world-class customer experience.

* Develop processes to ensure that all Flight Training Billing Analyst processes are scalable for future business growth across all Cirrus training locations.

* Provides excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.

* Maintain and create customer accounts and contacts in the ERP software.

* Analyze data from multiple systems and reconcile discrepancies.

* Responsible to issue and receive upwards of $5 - $10 million in annual flight training revenue.

* Participates in special projects across departments and provide directional feedback.

* Follow-up on delinquent payments.

* Manage all inbound customer payments using various payment methods.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

* Bachelor's degree in accounting, finance or related field required.

* 3 years of billing and/or financial experience, including customer facing duties required.

* Strong customer service orientation.

* Excellent interpersonal and communication skills, both written and verbal.

* Ability to work independently while navigating complex customer scenarios.

* Must be detail-oriented and conscientious in billing duties.

* Ability to prioritize and multitask in a dynamic environment.

* Ability to work with other departments.

* Ability to plan, design, execute, and supervise administrative processes to support customer service.

* Ability to clearly explain tasks when cross training to ensure uninterrupted customer service.

* Well versed in standard Microsoft Office Software, Adobe suite, and ERP systems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

* Drives Results:
Consistently achieves results, even under tough circumstances.

* Ensures Accountability:
Holds self and others accountable to meet commitments.

* Interpersonal Savvy:
Relates openly and comfortably with diverse groups of people.

* Communicates Effectively:
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

* Drives Vision and

Purpose:

Paints a compelling picture of the vision and strategy that motivates others to action.

* Organizational Savvy:
Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.

Ensures Exceptional Customer Service:

* Energizes the Cirrus Service Essentials

* Strives to improve service performance.

* Anticipates guests'…