JetStream Associate

Job Summary

As a member of the Cirrus Jet Stream team, the Jet Stream Associate will support the Jet Stream Account Managers in executing Jet Stream program renewals – a comprehensive jet‑ownership program that streamlines predictable ownership costs. The Associate will provide prompt, professional customer service, handle after‑market subscription renewals and general inquiries (Wi‑Fi, TAP Blue, Sirius XM Audio & Weather, Jeppesen, Garmin Connect), monitor subscription usage, complete renewals, finalize transactions, and continuously improve related processes such as contract preparation, invoice processing, mass communications, subscription troubleshooting, and project management.

• Service‑oriented
• Intrinsically motivated to build relationships and create world‑class experiences
• Able to solve dynamic and technical problems
• Data‑driven and detail‑oriented
• Able to sell, cross‑sell, and up‑sell InFlight WiFi data packages to extend customer terms
• Operates with a sense of urgency and proactive planning
• Coordinated large groups to resolve customer needs aligning with organizational goals
• Strong communication practices
• Positive, optimistic demeanor that adds to team culture
• Utmost professionalism in all Cirrus and customer‑related spheres

• Bachelor’s Degree required
• 1+ years of customer service, marketing, sales, and/or hospitality experience (aviation experience preferred)
• 0‑2 years experience in a self‑motivated role working within a team
• Excellent interpersonal and communication skills, both written and verbal
• Ability to prioritize and multitask in a dynamic environment
• Ability to plan, design, execute, and supervise processes including project management, Wi‑Fi renewals, contract management, scheduling service, part relay, and inter‑departmental collaboration
• Ability to explain tasks when cross‑training to ensure uninterrupted customer service
• Produces high‑quality results through thoroughness and accuracy
• Well‑versed in Microsoft Office Suite, Adobe, Docu Sign, Sales Force, Mass Communication System (preferably Marketing Cloud)
• Professional demeanor in escalated customer conversations over the phone, email, and in person at events
• Ability to learn highly technical concepts and build product knowledge for detailed sales conversations

• Drives Results
  :
  Consistently achieve results, even under tough circumstances.
• Ensures Accountability
  :
  Holds self and others accountable to meet commitments.
• Situational Adaptability
  :
  Adapts approach and demeanor in real time to match shifting demands.
• Action Oriented
  :
  Takes on new opportunities and tough challenges with urgency and enthusiasm.
• Optimizes Work Processes
  :
  Uses most effective and efficient processes, focusing on continuous improvement.
• Ensures Exceptional Customer Service
  :
  Energizes Cirrus Service Essentials, anticipates guests’ needs, handles problems, emphasizes satisfaction, and strives to improve service performance.

• 401(k) Plan
  :
  Dollar‑for‑dollar match up to 5% after 90 days, 100% vesting after one year.
• Employer‑Paid Coverages
  :
  Group term life, short‑ and long‑term disability insurance.
• Comprehensive Health Coverage
  :
  Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking
  :
  Rewards for meeting health goals.
• Generous PTO
  : 120 hours accrued within the first year.
• Employee Referral Bonus
  :
  For referring talented candidates.
• Career Development
  :
  Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts
  :
  Access to partner and marketplace discounts.
• Community & Engagement
  :
  Company and employee clubs at various locations.

Additional duties, responsibilities, and activities may change at any time. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug‑free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.