Receptionist, Customer Service​/HelpDesk

Position Overview:

Closet Factory Knoxville is seeking a dedicated and friendly Assistant Office Manager to join our team. In this role, you will be the main point of contact for our valued clients, ensuring their needs are met and their inquiries are handled promptly and professionally. You will work closely with the Office Manager to ensure that all projects/requests are handled in a timely manner.

Customer Interaction: Serve as the first point of contact for customers via phone, email, and in-person interactions. Provide friendly and attentive assistance while addressing their questions, concerns, and requests. Report to/Collaborate with the Office Manager to ensure timely resolution and customer satisfaction.

Appointment Scheduling: Assist customers in scheduling appointments for consultations and follow-up visits in our CRM system.

Product Knowledge: Develop a strong understanding of Closet Factory's products and services to provide accurate information to customers and assist with product-related inquiries.

Documentation: Maintain accurate and organized records of customer interactions, transactions, and inquiries in the company's CRM system.

Showroom Management: Maintain a tidy and neat showroom. Keep necessary supplies stocked.

• Excellent Communication: Strong verbal and written communication skills are essential to interact with customers and internal teams effectively.
• Customer-Centric Attitude: A genuine desire to assist and satisfy customers, with the ability to remain patient and composed under pressure.
• Problem-Solving: Proven ability to identify issues and provide creative solutions to ensure customer needs are met.
• Organizational
  
  Skills:
  
  Capable of managing multiple tasks simultaneously, while maintaining attention to detail and accuracy.
• Team Player: Collaborative and willing to work closely with colleagues to achieve team goals.
• Tech-Savvy: Proficiency in using computer software and databases for tracking and documenting customer interactions.
• CRM/Sales
  Force software experience a plus.
• Payroll experience a plus.
• Back Up for Critical Office Manager Duties: You will learn how to run payroll, royalty reports, etc in the event the Office Manager is unavailable.

• High school diploma or equivalent required. Some college education or relevant customer service training is a plus.
• Prior customer service experience in a retail, hospitality, or similar industry.

Pay: $15-18 per hour

Expected hours: 40 per week

M-F

Limited hours on Saturday may become required in the future.

Work Location:

In person, Midland Plaza Alcoa