Customer Service Representative

Location:

3699 Alcoa Hwy, Alcoa, Tennessee 37701 United States of America

U-Haul is looking for friendly, motivated people to serve as Customer Service Representatives. As part of a supportive team, you will be the face of U-Haul’s exceptional service, ensuring that customers receive all the help they need on their journeys by inspecting and maintaining equipment and using up‑to‑date technology to dispatch and return equipment. Our motto is “Hire Fast, Pay Fast.”

You can start today and get paid today! The position includes on‑job education, a $100 hiring bonus, and a $300 cash bonus paid upon completion of the U‑Seat Inspection and Verification through our 1‑2‑3 Punch Certification Program.

• Career stability
• Opportunities for advancement
• Mindset App reimbursement
• Gym reimbursement program
• Health insurance & prescription plans (if eligible)
• Paid holidays, vacation and sick days (if eligible)
• Life insurance
• Met Life legal program
• Met Life auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) savings plan
• Employee stock ownership plan (ESOP)
• 24‑hour physician for kids
• Dental & vision plans
• Business travel insurance
• You Matter EAP
• Life Lock identity theft protection
• Critical illness/group accident insurance
• Dave Ramsey’s Smart Dollar program

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Perform other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

The job requires physical exertion, including long periods of standing, moving around indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted).

U‑Haul Holding Company, and its family of companies, including U‑Haul International, Inc., continually strives to create a culture of health and wellness. U‑Haul will not hire or re‑hire individuals who use nicotine products in the states listed:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.