Medical receptionist

Join American Family Care as a Medical Receptionist in Alcoa, TN, where you'll be the welcoming face of our healthcare team. This exciting role is perfect for individuals who thrive in a fast‑paced environment and are passionate about providing exceptional patient care.

• Greet and check in patients with a friendly and professional demeanor.
• Manage patient scheduling and appointment confirmations efficiently.
• Handle phone calls and respond to inquiries regarding services and procedures.
• Process patient registrations and maintain accurate medical records.
• Collect payments and verify insurance information.
• Assist with administrative tasks to ensure smooth clinic operations.
• Coordinate communication between patients and healthcare providers.
• Maintain a clean and organized reception area for a welcoming environment.

• High school diploma or equivalent; additional certification is a plus.
• Previous experience in a medical office or healthcare setting preferred.
• Strong communication and interpersonal skills.
• Proficiency in electronic medical records (EMR) systems.
• Ability to multitask and handle high‑pressure situations with ease.
• Detail‑oriented with excellent organizational skills.
• Compassionate demeanor and a passion for patient care.
• Basic knowledge of medical terminology is advantageous.

American Family Care has been a trusted provider of urgent care services for over 35 years, dedicated to delivering high‑quality healthcare to our communities. Our patients love us for our compassionate care and short wait times, and our employees appreciate a supportive work environment that encourages growth and teamwork.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

American Family Care has pioneered the concept of convenient, patient‑centric healthcare. Today, with more than 250 clinics and 800 in‑network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest‑growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company‑owned or franchise location. Each franchise‑owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company‑owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.