River North Marina - Service Writer at Russell Marine Alexander , AL

Summary

Responsible for customer work order write up, entry, tracking and follow up with customers. Maintains work order workload for all technicians. Writes up, tracks and provides estimates for sub‑contractor work orders. Schedules dockside assistance for repair and preventative work orders. Responsible for operation of the Service department when Service manager is not present. Directs work orders to parts manager as needed.

Moves boats and personnel watercraft as needed and enters location in tracking system.

• Greets customers and prepares written work orders per customers instructions.
• Schedules all work orders and relays approximate cost and time of repair to the customer.
• Maintains repair order scheduling from all technicians and provides management with updates.
• Contacts customer regarding additional repairs or costs associated with repairs once customer approval is obtained.
• Communicates with Service Manager regarding all active, closed, and pending work orders.
• Works closely with management to work out workload problems or deviations.
• Assists in overall service operations by answering phones and assisting customers at the sales counter or part needs.
• Performs any duties that are not listed as prescribed by management.

• Computer experience preferred.
• Boating experience a must but not required.
• Must be familiar with trailering and moving boats and personal watercraft with a vehicle or tractor.
• Must have valid driver’s/boating license (boating license can be obtained while in training).