Lead Technician

Job Description – Lead Technician (054841)

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50‑year+ heritage and deep industry‑specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

With Altran, the Group reported 2019 combined revenues of €17 billion.

Applicants for employment in the US must have valid work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

• Provides specialist expertise in specific technologies both internally to guide others and externally in Bid and Project situations. Has both technical depth and/or breadth to perform a strategic technical role, communicating technical issues to clients and colleagues and taking ultimate responsibility for technical implementation.
• Ensuring lowest cost through optimized, global process, uniformly implemented.
• Resource pool management; recruiting etc.
• Constantly reducing unit costs.
• Controlled innovation of the relevant technology offers.
• Application of standard Capgemini offers.
• Identification of opportunity to up‑sell technology offers to the advantage of our clients and making those proposals via the SDM.
• Assistance to Principal Technician for providing solutions, resource (People, material, time & budget) management in their respective technology vertical SLA management.
• Building technical expertise in respective area of infrastructure & systems management.
• Provide 3rd level support in respective technology vertical (Systems, Network or Storage, Database).
• Keeping abreast of changes in the technical sphere.
• Leading technology improvements in customer engagements.
• Documentation.

• Bachelor’s degree and/or required years of experience.
• 7‑10 years of experience, College Degree.
• Proficient in Technical Process Expertise, Technology Application and Continuous (Service) Improvement.
• Progressing skills in Transition Management and Technical Solution Design.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities the equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.