Student Success Advisor - Seville

Student Success Advisor

On-site – Seville | Verto Education

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

The Student Success Advisor (SSA) plays a critical role in shaping the student experience at Verto Education. SSAs create an inclusive, supportive environment that promotes academic success, personal growth, and engagement with Verto's core values: compassion, transformation, vulnerability, and responsibility.

In this role, you will mentor a cohort of approximately 30–35 students, providing holistic support across academic, personal, and community dimensions. You will act as a key resource for students while collaborating closely with academic and student life teams to ensure a high-quality, cohesive experience.

Student Success & Academic Support

• Monitor student academic engagement, attendance, and performance, intervening when needed
• Provide first-level academic advising and escalate complex concerns appropriately
• Support students in developing effective study habits and academic skills
• Guide students through academic processes (add/drop, withdrawals, accommodations)
• Advise on academic policies (attendance, integrity, grading, etc.)
• Support students in post-Verto planning and understanding transfer pathways
• Collaborate with academic staff to support student success outcomes
• Maintain accurate academic records and reporting

Community Building & Student Engagement

• Foster an inclusive, student-centered community environment
• Lead Care Team initiatives, including regular meetings and monthly gatherings
• Implement Verto Discovery programming and student engagement activities
• Support student leadership and club initiatives
• Maintain a visible, approachable presence through office hours and campus engagement
• Educate students on policies, expectations, and community standards
• Build strong relationships with students, staff, and faculty

Administration & Operations

• Participate in meetings, trainings, and internal coordination processes
• Manage time effectively across student-facing and administrative responsibilities
• Use internal systems (Salesforce, Maxient, Canvas, etc.) effectively
• Track and document student progress, interventions, and outcomes
• Complete required reports and administrative tasks accurately and on time
• Conduct wellbeing checks and support health & safety processes when required

Duty of Care & Crisis Response

• Participate in an on-call rotation supporting student needs, including after hours
• Respond to emergencies and incidents in line with established protocols
• Support conduct processes and follow up with students as needed
• Make appropriate referrals (counselling, medical, academic support, etc.)
• Document incidents clearly and accurately
• Support conflict resolution and community wellbeing

Must-have:

• Fluency in English
• Ability to work on-site in Seville
• 1–3 years of experience in a student-facing role (higher education or youth-focused)
• Bachelor's degree (or equivalent)
• Strong interpersonal and communication skills, with the ability to build trust and rapport
• Demonstrated ability to support, mentor, and guide students
• Strong problem-solving and critical thinking skills
• Ability to manage multiple priorities in a fast-paced environment
• High level of autonomy, initiative, and accountability
• Comfort using digital tools and systems (Google Workspace, learning platforms, CRM systems)

Nice-to-have:

• Experience in education abroad or international education settings
• Background in student advising, mentoring, or coaching
• Familiarity with academic policies and student support systems
• Experience working with diverse, international student populations

Be part of a mission-driven organisation reimagining higher education Work in a globally-minded, international environment…