IT Operations Engineer​/Monitoring​/NOC

Technical IT/NOC Operations Profile

Accenture, recognized as a Great Place To Work®, is a global leader in professional services that helps major companies, public administrations, and other organizations develop their core digital, optimize operations, accelerate revenue growth, and enhance services for citizens, creating tangible value at speed and scale. We are looking for a technical profile oriented to IT/NOC operations in critical environments, with experience in monitoring, incident management, and operation of Linux, Windows, and VMware infrastructures.

The position is based in Seville in a hybrid work model, performing some days from home and others in the office where you can create interesting synergies with the rest of your team. It is essential to reside in Spain and have a work permit in Spain.

• Monitor IT platforms using tools like Zabbix, Nagios, Prometheus, and Grafana, ensuring early detection of incidents
• Manage logs with ELK Stack (Elasticsearch, Logstash, Kibana) for event analysis and troubleshooting
• Operate production environments on RHEL 7/8/9, Windows Server, and VMware ESXi (clusters and VMs)
• Automate alerts and operational tasks using scripting in Python and Bash

• Manage incidents under ITIL frameworks in 24×7 services using ITSM tools like Service Now, Remedy, or GLPI
• Analyze and resolve incidents in VMware virtualized infrastructures, identifying root causes and applying corrective actions
• Execute operations on Oracle 19c, MySQL, and MariaDB databases oriented to diagnosis and support
• Maintain and improve operational procedures, runbooks, and technical documentation to standardize operations
• Collaborate in the operation of high-criticality environments, ensuring availability and compliance with SLAs

• Minimum 2 years of experience in IT operations, NOC, or production support environments
• Minimum 2 years of experience in incident management under ITIL methodologies in 24×7 services
• Minimum 2 years of experience with monitoring tools like Zabbix, Nagios, Prometheus, or Grafana
• Minimum 2 years of experience in operating Linux systems (RHEL 7/8/9) or Windows Server
• Minimum 1 year of experience working with VMware ESXi environments in operations
• Minimum 1 year of experience managing logs with ELK Stack (Elasticsearch, Logstash, Kibana)
• Minimum 1 year of experience scripting with Python or Bash
• Experience in writing operational procedures and technical runbooks
• Certification RHCSA — Red Hat Certified System Administrator
• Certification VMware VCP-DCV — Certified Professional
• Certification Microsoft Azure Fundamentals AZ-900
• Certification ITIL Foundation v4

• Certification Zabbix Certified Specialist
• Certification Elastic Certified Analyst
• Certification MCTS Windows Server
• Minimum 1 year of experience in Public Administration environments
• Minimum 1 year of experience in operating Oracle, MySQL, or MariaDB databases

Knowledge and experience in the use of generative artificial intelligence and AI tools applied to the job position, in line with Accenture's commitment to responsible and effective use of AI.

At Accenture, a company recognized as a Great Place To Work®, we advocate for a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that allows us to maintain our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.

Additionally, we offer other benefits such as:

• Health, life, and accident insurance
• Medical service and wellness programs
• Flexible compensation program and stock purchase
• Flexibility programs (hours, days off, vacations, etc.)
• Individualized training itinerary
• Sustainability programs and Accenture Foundation
• Diversity employee network
• Other benefits:
  Bankinter office with special conditions and distribution of benefits