Permit Technician, Construction Development

Job Title

The purpose of this classification is to provide permit processing and clerical support for the Construction Development Department.

Performs customer service functions by telephone and in person; provides information and assistance related to department services, activities, procedures, fees, forms, or other issues; assists the public in completing applications and other forms as needed; responds to questions/complaints, researches problems.

Organizes and coordinates the daily inspection schedule for inspectors: processes inspection requests and inputs data into specialized permitting software; receives requests via phone from contractors, owners and the public; enters requests into computer program; prints related reports for scheduling and verification purposes.

Collects a large amount payments for a variety of permits, certificates, meter and taps, registrations, etc.; balances cash drawer daily; and deposits funds collected.

Performs data entry applications for electrical, plumbing, gas, mechanical, roofing, structural, and other construction work requiring permits; reviews applications for accuracy/completeness; verifies proper City business licensure, state licensure, home builder's licensure, zoning designations; accepts construction plans and plan documents associated with permit processing.

Issues permits for approved building permit and other applications; reviews and prepares permits and certificates for signatures; maintains daily logs of inspections, permits, and certificates of occupancies; prepares and scans files.

Maintains registration records for all contractors doing business in the City: accepts and processes registration applications; reviews information for completeness and accuracy; records and files competency cards, licenses, and insurance information for all registered contractors; coordinates the arrangements to test competency of applicants; collects fees; and maintains all related documentation.

Processes requests from Inspectors and Supervisor to provide utilities and to disconnect utilities to applicants and customers: coordinates utility services and reports to the Utility Department for billing; coordinates utility services and reports to various other departments within the Utilities Division for service.

Maintains file system of various files/records for the assigned area; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; disseminates information to staff; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.

Monitors inventory levels of departmental equipment and supplies; initiates orders for new/replacement materials; receives and distributes supplies and equipment.

Prepares or completes various forms, reports, correspondence, logs, permits, master trade cards, applications, sign-in sheets, permit logs, certificates of occupancy, or other documents.

Prepares specialized and time critical reports, documents, and correspondence; reviews finished materials for accuracy, completeness, format and compliance with policies.

Receives various forms, reports, correspondence, payments, permit applications, construction plans, plan documents, census data, building statistics, zoning maps, directories, codes, ordinances, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Researches records for homeowners, contractors, or city officials as needed; researches code interpretation issues through state authorities as needed.

Performs general/clerical tasks, which may include operating a switchboard, making copies, sending/receiving faxes, or processing incoming/outgoing mail.

Operates a personal computer, two-way radio, general office equipment, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.

High school diploma or GED; two (2) years of experience in general office work, customer service, permit processing, or related field; experience in Construction industry related business preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Certification from the International Code Council as a Permit Technician is preferred but not required.

May require a valid driver's license. If license is required, must obtain a valid State of Louisiana driver's license at time of appointment and maintain throughout employment in this position.

Applicants must supply complete and accurate information concerning their previous training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of…