Intake Specialist

• Base Pay $25.00 - $25.00 / Hour

Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities.

The Intake Specialist supports resident intake, departure processing, documentation, and related resident services within a federally contracted ICE short-term residential facility in Alexandria, LA

Working closely with facility leadership, Family Services Staff, healthcare personnel, and other departments, the Intake Specialist coordinates and supports resident arrivals and departures, ensures required information and documentation are accurately collected and entered into applicable systems, and helps ensure intake and outtake processes are completed accurately and efficiently.

As operational needs require, the Intake Specialist also supports Family Services Staff with resident supervision, daily activities, resident needs, and other direct-service responsibilities. This role requires strong computer, communication, organizational, and customer service skills, attention to detail, sound judgment, and the ability to work effectively with children and families in a fast-paced, 24-hour residential environment.

• Coordinate and support resident intake and departure processes in accordance with established facility procedures.
• Collect, review, verify, and document required resident information.
• Complete required intake and departure forms, records, and documentation accurately and timely.
• Enter, update, and maintain resident information in approved electronic systems.
• Verify required information and documentation for completeness and accuracy.
• Coordinate with Family Services, healthcare, transportation, and other departments to support resident arrivals and departures.
• Identify missing or incomplete information and promptly notify appropriate personnel.
• Communicate relevant intake and departure information to appropriate facility personnel while maintaining confidentiality.
• Assist residents and families with understanding applicable facility processes and expectations.

• Provide support to Family Services Staff based on resident and operational needs.
• Assist with the supervision and monitoring of children and families in designated areas.
• Support residents with daily routines, activities, meals, movement throughout the facility, and other needs as assigned.
• Help maintain appropriate resident accountability and awareness of resident locations.
• Assist with organized activities and other resident services as needed.
• Interact with residents in a respectful, culturally responsive, trauma-informed, and professional manner.
• Observe and promptly report resident concerns, safety issues, behavioral concerns, or other significant information to appropriate personnel.
• Provide additional Family Services support during periods of increased resident activity or staffing needs.

• Maintain accurate, timely, and complete intake, departure processing, and resident records.
• Accurately enter, update, retrieve, and maintain resident information using approved electronic systems.
• Use computer-based systems, email, Microsoft Office programs, and web-based applications throughout the workday.
• Review records and documentation for accuracy and completeness.
• Maintain confidentiality of resident information and protected records.
• Ensure documentation complies…