Full Time Branch Ambassador - MacArthur

Overview

Full Time Branch Ambassador - Mac Arthur

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience.

You’ll perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. You’ll resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re seeking outgoing, passionate people who want to be part of this reimagined banking experience.

• Assist customers with technology challenges, engage in casual conversation, and showcase available services and products.
• Help determine personal and business financial needs and connect customers with experts as needed.
• Ensure compliance with audit and security policies and Federal regulations.
• Support customers across branch services, including cash handling and service needs; rotate within the branch based on customer needs.
• Contribute to an improved retail customer experience with fewer handoffs; be the expert for customers.
• Learn about Capital One products, services, and experiences to guide customers toward their financial goals.
• Demonstrate digital savviness by guiding customers through mobile and online experiences using branch devices; educate on other banking channels and products.
• Collaborate with an energized team of banking professionals and inspire teammates.
• Research and respond to customer inquiries to enhance retention and engagement using various tools and channels to recommend solutions.
• Travel between branches in the assigned local area to support the market.

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

• Associate’s degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Alexandria, LA: $43,680 - $43,680 for Branch Ambassador. Other locations follow location-specific ranges as noted in the candidate offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being. Eligibility varies based on full or part-time status and other factors.

For accommodation requests during the employment process, Capital One Recruiting can be contacted at the appropriate channels. Capital One is an equal opportunity employer (EOE, including disability/vet) and promotes a drug-free workplace. Capital One will consider qualified applicants with criminal histories in a manner consistent with applicable laws. This posting is not a guarantee of employment and does not constitute a contract of employment.