IT Specialist

• Base Pay $30.00 - $40.00 / Hour
• Employee Type SCA FT Non-Exempt

Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities.

The IT Specialist (On-Site) provides technical support for Anovaeon personnel supporting case processing operations within an ICE short-term residential facility. This position is responsible for troubleshooting hardware, software, network connectivity, and user access issues while maintaining workstation functionality, operational technology, and network connectivity. The IT Specialist works closely with facility IT personnel and other technical teams to resolve issues, maintain reliable technology systems, and ensure continuity of operations.

• Assist with the deployment, configuration, and maintenance of local area networks (LAN), wireless networks, internet connectivity, workstations and operational equipment throughout the facility.
• Support the installation and troubleshooting of network switches, wireless access points, structured cabling, and network-connected devices, printers, scanner, and other peripheral equipment.
• Perform basic network diagnostics, including IP configuration, connectivity testing, DNS resolution, and troubleshooting of workstations, network connected devices and peripheral equipment.
• Monitor network performance and elevate issues affecting operational systems, communications, or internet services.
• Assist with provisioning and troubleshooting VoIP telephone systems and conferencing equipment.
• Replace or repair hardware components when necessary and ensure operational equipment is functioning properly to support processing activities.
• Maintain network equipment inventories, labeling standards, and documentation of network layouts and cabling infrastructure.
• Coordinate with internet service providers (ISP), telecommunications vendors, and facility IT personnel during installations, upgrades, maintenance activities and service incidents.
• Support implementation of network security controls including endpoint connectivity standards, wireless security, and access control requirements.
• Assist with deployment and support of Microsoft Intune-managed devices and endpoint connectivity troubleshooting.
• Participate in facility start-up activities, including workstation deployment, network infrastructure setup, and technology readiness validation

• Experience supporting network infrastructure deployments, office buildouts, or facility startup operations preferred.
• Familiarity with Cisco Meraki, Ubiquiti, Fortinet, or other enterprise networking platforms preferred.
• Industry certifications such as CompTIA Network+, A+, Security+, Microsoft Fundamentals, or equivalent certifications are preferred.

• Provide first-line technical support by troubleshooting hardware, software, workstation, and application issues affecting operational staff.
• Diagnose and resolve workstation, printer, scanner, and peripheral device problems
• Assist users with login issues, system access problems, and application errors
• Respond to user support requests and resolve issues in a timely manner

• Assist personnel with system access requests, account setup, and password resets
• Troubleshoot login issues, system access problems, user credential issues, and application errors.
• Help staff navigate operational systems and resolve technical usability issues
• Provide guidance to users on proper use of equipment and systems

• Coordinate with facility and government IT personnel to resolve technical issues requiring higher-level support.
• Escalate technical problems affecting operational systems or network connectivity
• Support coordination of system updates, equipment changes, or IT maintenance activities
• Assist in implementing technical guidance provided by facility or government IT teams

• Monitor technical issues that may impact processing operations and escalation concerns as needed
• Help ensure workstations, network connectivity, and equipment remain operational during shifts
• Assist supervisors and operational leadership in resolving technical disruptions affecting workflow

• Document technical issues, resolutions, support requests, and equipment updates to support troubleshooting and operational awareness.
• Track recurring technical issues and provide feedback to leadership regarding potential improvements.
• Maintain organized records of IT assets, support activities and technical documentation.

• Strong…