Family Services Supervisor; Bilingual

About this position

Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities.

The Family Services Supervisor (Bilingual) is responsible for overseeing Family Services Staff and ensuring the safe, structured, and supportive delivery of services within a federally contracted ICE Short-Term Residential Facility.

This position provides direct supervision, guidance, and support to staff responsible for resident supervision, family engagement, daily activities, basic care services, documentation, and case management support functions. The Family Services Supervisor ensures services are delivered in accordance with federal contract requirements, facility policies, trauma-informed care principles, and established safety standards.

The population served may include family units with minor children, pregnant women, adult residents, and other individuals representing diverse cultural, linguistic, and national backgrounds.

Staff Supervision & Leadership

• Supervise Family Services Staff during assigned shifts to ensure effective and compliant service delivery.
• Provide coaching, guidance, and performance oversight to direct care personnel.
• Ensure staff compliance with supervision protocols, documentation standards, facility procedures, and professional conduct requirements.
• Conduct shift briefings and ensure effective communication between incoming and outgoing teams.
• Monitor staffing assignments and operational coverage to ensure adequate resident supervision at all times.
• Support employee development through training, mentoring, and performance feedback.
• Address employee concerns and elevate personnel issues to management as appropriate.

Resident Supervision & Family Services Oversight

• Ensure appropriate supervision and monitoring of residents throughout the facility.
• Ensure children and families are provided a safe, structured, and supportive environment.
• Oversee staff responsible for facilitating age-appropriate recreational, educational, and family-centered activities.
• Ensure residents have access to basic necessities, hygiene supplies, clothing, meals, and facility services.
• Support staff in responding to resident concerns, requests, and behavioral challenges using trauma-informed approaches.
• Promote dignity, respect, and cultural sensitivity in all interactions with residents.
• Assist with orientation activities and ensure residents understand facility expectations, available services, and safety procedures.
• Monitor resident movement and participation in scheduled activities.
• Ensure family units remain together when appropriate and in accordance with facility requirements.

Incident Response & Behavioral Support

• Respond to resident concerns, behavioral incidents, and emergency situations as required.
• Provide direction to staff regarding de‑escalation techniques, crisis intervention, and appropriate response procedures.
• Ensure incidents are documented accurately and reported through appropriate channels.
• Escalate significant safety, security, medical, or operational concerns to facility leadership.
• Assist in coordinating responses to resident grievances and service concerns.

Compliance & Documentation

• Review supervision logs, activity records, incident reports, and other operational documentation.
• Ensure timely, accurate, and compliant recordkeeping.
• Assist with audits, inspections, monitoring activities, and corrective action efforts.
• Support implementation of federal, state, and contractual requirements governing facility operations.
• Ensure documentation meets all facility, company, and government standards.
• Enter and maintain resident information, service records, and case notes in facility databases and case management systems.
• Review documentation for completeness and accuracy.
• Assist with resident intake,…