Family Services Staff

Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities.

The Family Services Staff (Bilingual) member is responsible for providing direct support and supervision to residents within a federally contracted ICE Short-Term Residential Facility. This position works closely with children, families, and adult residents to ensure a safe, structured, and supportive environment. Family Services Staff assist with resident supervision, family engagement, daily activities, basic care services, documentation, data entry, and case management support functions.

Services are provided in accordance with federal contract requirements, facility policies, trauma-informed care principles, and established safety standards.

The population served may include family units with minor children, pregnant women, adult residents, and other individuals representing diverse backgrounds.

Family Services Staff play a critical role in maintaining a safe and welcoming environment for residents by providing daily supervision, facilitating activities, supporting resident needs, maintaining documentation, and ensuring compliance with facility procedures. This role requires professionalism, sound judgment, cultural sensitivity, and the ability to work effectively in a fast-paced, 24-hour residential environment.

• Provide direct supervision and monitoring of residents throughout the facility.
• Help maintain a safe, structured, and supportive environment for children and families.
• Assist with resident orientation and explain facility rules, expectations, and available services.
• Facilitate age-appropriate recreational, educational, and family-centered activities.
• Support residents in accessing meals, hygiene supplies, clothing, and other basic necessities.
• Monitor resident movement and participation in scheduled activities.
• Ensure family units remain together when appropriate and in accordance with facility requirements.
• Promote dignity, respect, and cultural sensitivity in all interactions with residents.
• Respond appropriately to resident questions, concerns, and requests for assistance.

• Encourage resident participation in facility programs and activities.
• Support positive interactions among residents while maintaining a safe environment.
• Observe and report resident concerns, behavioral issues, or service needs to supervisory staff.
• Provide general support to residents throughout their stay within the facility.

• Maintain accurate supervision logs, activity records, and resident documentation.
• Enter and update resident information within facility databases and case management systems.
• Assist with resident intake, transfer, discharge, and tracking processes.
• Support case management personnel by collecting, organizing, and maintaining required documentation.
• Review records for completeness and accuracy and report discrepancies to supervisors.
• Generate reports and provide administrative support related to resident services and facility operations.
• Maintain confidentiality of resident information at all times.

• Monitor for safety concerns and report incidents, emergencies, or unusual activity immediately.
• Utilize trauma-informed approaches and de-escalation techniques when responding to resident concerns.
• Assist with emergency response procedures and facility drills.
• Complete incident reports and related documentation accurately and timely.
• Escalate medical, behavioral, security, or operational concerns to supervisory staff as appropriate.

• Work collaboratively with Family Services Supervisors, medical personnel, behavioral health staff, operations teams, and facility…