Family Services Staff

Position Overview

The Family Services Staff (Bilingual) is responsible for providing direct support and supervision to residents within a federally contracted ICE Short-Term Residential Facility. The role works closely with children, families, and adult residents to ensure a safe, structured, and supportive environment. Responsibilities include resident supervision, family engagement, daily activities, basic care services, documentation, data entry, and case management support functions.

• Provide direct supervision and monitoring of residents throughout the facility.
• Help maintain a safe, structured, and supportive environment for children and families.
• Assist with resident orientation and explain facility rules, expectations, and available services.
• Facilitate age‑appropriate recreational, educational, and family‑centered activities.
• Support residents in accessing meals, hygiene supplies, clothing, and other basic necessities.
• Monitor resident movement and participation in scheduled activities.
• Ensure family units remain together when appropriate and in accordance with facility requirements.
• Promote dignity, respect, and cultural sensitivity in all interactions with residents.
• Respond appropriately to resident questions, concerns, and requests for assistance.

• Encourage resident participation in facility programs and activities.
• Support positive interactions among residents while maintaining a safe environment.
• Observe and report resident concerns, behavioral issues, or service needs to supervisory staff.
• Provide general support to residents throughout their stay within the facility.

• Maintain accurate supervision logs, activity records, and resident documentation.
• Enter and update resident information within facility databases and case management systems.
• Assist with resident intake, transfer, discharge, and tracking processes.
• Support case management personnel by collecting, organizing, and maintaining required documentation.
• Review records for completeness and accuracy and report discrepancies to supervisors.
• Generate reports and provide administrative support related to resident services and facility operations.
• Maintain confidentiality of resident information at all times.

• Monitor for safety concerns and report incidents, emergencies, or unusual activity immediately.
• Utilize trauma‑informed approaches and de‑escalation techniques when responding to resident concerns.
• Assist with emergency response procedures and facility drills.
• Complete incident reports and related documentation accurately and timely.
• Escalate medical, behavioral, security, or operational concerns to supervisory staff as appropriate.

• Work collaboratively with Family Services Supervisors, medical personnel, behavioral health staff, operations teams, and facility leadership.
• Communicate resident concerns and service needs to appropriate personnel.
• Support continuity of services during admissions, transfers, and discharges.
• Assist in coordinating services for families and children during their stay within the facility.

• Adhere to all confidentiality, reporting, and resident protection requirements.
• Maintain professional boundaries and ethical conduct at all times.
• Comply with all mandatory reporting obligations.
• Follow facility policies regarding resident interactions, favoritism, conflicts of interest, and professional conduct.
• Promote a culture of safety, accountability, respect, and professionalism.

• High School Diploma or GED required;
  Associate's or Bachelor's degree in Human Services, Social Work, Psychology, Criminal Justice, Sociology, Education, or a related field preferred.
• Minimum one (1) year of experience working with children, families, vulnerable populations, residential programs, social services, education, customer service, or a related field.
• Experience working with culturally diverse populations preferred.
• Strong interpersonal and…