Family Service Lead

• Employee Type SCA FT Non-Exempt

The Family Services Lead serves as an experienced member of the Family Services team within a federally contracted ICE Short-Term Residential Facility. This position functions as a lead resource for Family Services Staff and supports the consistent delivery of safe, structured, and supportive services for residents and families.

The Family Services Lead assists with coordinating daily activities, supporting team communication, providing guidance on established procedures, and promoting consistency in resident care and program operations. Working closely with Family Services Staff and facility leadership, this position helps ensure services are delivered in accordance with federal contract requirements, facility policies, trauma-informed care principles, and established safety standards.

The population served may include family units with minor children, pregnant women, adult residents, and other individuals representing diverse cultural, linguistic, and national backgrounds.

The Family Services Lead helps foster a safe, structured, and supportive environment for children and families by serving as a point of contact for operational questions, assisting with daily service coordination, and supporting resident activities throughout the facility. This role requires strong interpersonal skills, sound judgment, and the ability to thrive in a fast‑paced, 24-hour residential environment.

The Family Services Lead provides shift-level operational coordination, peer guidance, and support to Family Services Staff. This is a non-supervisory lead position and does not include responsibility for employee performance management, disciplinary actions, scheduling or other personnel decisions.

• Serve as a lead resource for Family Services Staff during assigned shifts.
• Provide peer guidance and procedural support related to daily operations and resident services.
• Assist with on-the-job orientation and reinforcement of established training and procedures for new Family Services Staff.
• Support effective communication between shifts and assist with the exchange of operational information.
• Help coordinate daily resident activities and programming to promote consistent service delivery.
• Identify operational concerns and communicate them to facility leadership as appropriate.
• Model professionalism, teamwork, customer service, and trauma-informed care practices.
• Serve as the primary Family Services point of contact during the assigned shift for routine operational questions and service coordination
• Help coordinate Family Services assignments and resident service needs based on established schedules, procedures, and direction from facility leadership
• Communicate unresolved staff coverage, resident care, safety, or operational concerns to facility leadership
• Assist in maintaining continuity of operations during shift transitions.
• Support a positive and collaborative team environment.

• Provide direct supervision and monitoring of residents and support consistent implementation of resident supervision requirements throughout the facility.
• Help maintain a safe, structured, and supportive environment for children and families.
• Assist with coordinating age-appropriate recreational, educational, wellness, and family-centered activities.
• Support resident access to basic necessities, hygiene supplies, clothing, meals, and facility services.
• Assist in addressing resident concerns, requests, and behavioral challenges using trauma-informed approaches.
• Promote dignity, respect, and cultural sensitivity in all resident interactions.
• Assist with resident orientation activities and help communicate facility expectations, available services, and safety procedures.
• Monitor resident movement and participation in scheduled activities.
• Support efforts to maintain family unity in accordance with facility requirements and established procedures.
• Respond appropriately to resident concerns, behavioral incidents, and emergency situations.
• Serve as a resource regarding de‑escalation techniques, crisis intervention, and established response procedures.
• Serve as a peer resource to Family Services Staff in applying trauma-informed and resident-centered approaches to behavioral concerns
• Assist in reviewing incident documentation for completeness and timely submission.
• Report significant safety, security, medical, or operational concerns through…