Operations Associate

Vantage Bank is now hiring a full-time Operations Associate in Alexandria, MN. The primary responsibilities of this position include:

• Greeting and assisting customers in a courteous and pleasant manner
• Perform teller transactions with professionalism and accuracy
• Originate documentation required to open or close all types of deposit accounts
• Daily balancing of cash drawer and transactions
• Support online banking, bill pay and mobile application usage
• Place orders for debit cards, checks and credit cards as requested
• Balancing, posting and auditing of internal accounts
• Complete fraud and transaction exception tracking
• Identifying customers' needs and cross promoting products and services
• Audit file completeness and track file exceptions
• Develop proficiency with morning and end of day processing
• Provide support for dormant account management
• Complete fraud and transaction exception tracking
• Community involvement/presence

• Reconcile customer’s accounts if requested
• Complete internal reporting as assigned
• Complete regulatory compliance assignments in the established timeline
• Prepare and reconcile official checks
• Create coupon books as requested
• Wrap coin as received through the coin machine

• A minimum of two years industry experience
• Knowledge of customer service principles and practices
• Knowledge of administrative and clerical procedures
• Experience with Microsoft Office products including Word and Excel

• Possess a strong desire to help customers with their financial needs
• Self-motivated and demonstrate a desire for self-improvement
• Be able to work in an environment that demands resourcefulness, flexibility, and teamwork
• Must have excellent interpersonal and organization skills
• Must have basic math and computer skills