Senior Director of IT Operations

Why You'll Love Working at Vivie

• Competitive pay with employer‑matched retirement and pay‑on‑demand
• Comprehensive health and wellbeing benefits
• Generous PTO and paid holidays
• Career growth with scholarships, training, and professional development
• Work‑life benefits and modern technology that make your day easier

At Vivie, you’ll find workplace flexibility in a culture that’s unique. It’s a place where you can grow, do excellent work, and stay grounded in purpose.

Full‑time | Monday – Friday | 8:00 a.m. to 4:30 p.m.

$140,000 to $180,000 (salaried exempt), based on experience, qualifications, and location.

As a Senior Director of IT Operations, you are responsible for ensuring a stable, secure, and scalable technology environment that enables the organization to operate efficiently and deliver an exceptional employee experience. This role leads enterprise IT operations, infrastructure, cybersecurity, service delivery, and operational standardization while supporting organizational growth, system reliability, and long‑term operational efficiency.

Oversee the organization’s IT support model, including service delivery, incident management, request fulfillment, escalation processes, and workflow standardization while improving service consistency, response times, operational efficiency, and end‑user experience through scalable, standardized systems and continuous improvement initiatives.

Lead infrastructure operations across network, cloud, server, endpoint, and systems environments while ensuring high availability, scalability, performance optimization, cybersecurity protection, risk mitigation, incident response readiness, and compliance with organizational standards and regulatory requirements.

Manage relationships with IT vendors, managed service providers, and technology partners by establishing performance expectations, service standards, accountability measures, vendor evaluations, and strategic alignment that support operational efficiency, cost effectiveness, and organizational priorities.

Partner across departments to support operational readiness for new initiatives, system implementations, workflow improvements, automation opportunities, organizational changes, and data reliability while ensuring clear communication, operational consistency, and alignment between technology operations and enterprise goals.

Build, mentor, and lead high‑performing IT operations teams across service desk, infrastructure, and security functions by establishing accountability, supporting professional development, strengthening operational ownership, and fostering a culture focused on service, reliability, collaboration, and continuous improvement.

The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

• 10+ years of progressive IT leadership experience, including infrastructure, service delivery, and security.
• Experience leading IT operations in a multi‑site or distributed organization.
• Proven ability to build and scale operational processes and teams.
• Strong understanding of network architecture, cloud environments, endpoint management, and cybersecurity practices.
• Experience managing vendors, contracts, and external partners.
• Ability to pass state‑mandated background checks.
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with team members, residents, and community partners.

• Employment Type:
  
  Salary, Exempt
• Department:
  Information Technology
• Travel Requirements:
  Yes – as needed
• This role does include supervisory responsibilities.

At Vivie, we follow all federal, state, and local laws that protect against discrimination. We’re committed to creating and maintaining a workplace where everyone is treated with fairness and respect. Discrimination of any kind — based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, public assistance status, veteran status, familial status, disability, or any other protected characteristic — is prohibited.

We are dedicated to providing equal employment opportunities for all team members and applicants. That commitment extends to every part of employment, including recruitment, hiring, promotions, pay, career development, and all other conditions of employment. In addition, Vivie will provide reasonable accommodations to individuals with disabilities, in accordance with state and federal law.