Corporate Technical Support Associate

Job Summary

The Technical Support Associate will provide technical assistance to both employees and customers in troubleshooting and resolving computer-related issues.

• Mobile Device Management: connecting to network, installing applications. Examples include cell phones, tablets, mobile printers etc. (WMS equipment: wrist units and ring scanners a plus).
• Ordering, Receiving and Shipping equipment in/out of the Corporate office.

Maintaining and regular audits of assets such as an inventory management system.

• Identifies, investigates, and resolves user problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff.
• Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
• Setting up or repairing computer hardware and other associated devices such as printers and scanners; arranges some repairs with third party vendors.
• Troubleshooting system failures and identifying roadblocks in the network
• Setting up new users and giving them appropriate access
• Monitoring computer and telecommunication systems to improve network performance
• Performing backup procedures to reduce the risk of data loss
• Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills, especially remotely.

Ability to explain technical issues to technical and nontechnical employees and customers.

Strong analytical and problem-solving skills.

Proficient with Microsoft Office Suite or related software.

Proficient with or the ability to quickly learn an array of computer hardware and software.

Bachelor’s degree in Computer Science or related disciplines preferred.

At least three years of experience in customer technical support highly preferred.

System or network administration, VMware, telecommunications knowledge.

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 15 pounds at times.