Service Administrator

Brief Description

We here at Massman Companies are seeking a detail‑oriented Service Administrator at our Alexandria, MN site. This role will support the Service Manager in coordinating service travel, installation, machine start‑up, handling warranty issues for customers to ensure they are resolved, and administering the Preventive Maintenance program.

• Coordinating service schedules
• Managing work orders & service records
• Documenting parts, repairs, and customer updates
• Supporting the service team with organization and communication

• Education/Training:
  High School Diploma or GED
• 2‑Year Associates or Technical Degree
• Knowledge of the packaging industry preferred
• Customer service interaction preferred
• Strong understanding of pneumatic, vacuum, and lubrication systems
• General understanding of electrical control devices (i.e. sensors, Solenoid valves, VFDs, LPC, and PLSs)

• 3 – 4 years of demonstrated work experience in the packaging manufacturing industry or related technical field

• Must be able to lift 25+ pounds
• Mainly an office working environment
• Occasional Assembly Floor presence required
• Occasional travel required

Competencies:

Communications and Interpersonal

Skills:

Effectively expresses ideas and thoughts verbally and in written form. Genuinely listens, comprehends and provides timely responses to questions/concerns. Keeps others adequately informed. Emulates and communicates Massman’s values of Honesty, Integrity and Pride. Professionalism:
Approaches others in a tactful manner, reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Planning and Organization:
Displays good organizational skills. Effectively prioritizes and plans work activities. Sets goals and objectives. Integrates changes smoothly. Plans for additional resources. Uses time efficiently. Safety and Security:
Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and maintains properly. Determines appropriate action beyond guidelines. Problem Solving:
Gathers, analyzes and presents information skillfully. Identifies and resolves problems in a timely manner. Addresses divergent opinions and develops alternative solutions. Works well in group brainstorming and problem solving situations. Achieves win‑win solutions. Displays ability to influence key decision makers. Quality:
Exhibits high standards of workmanship/performance. Final output is neat and professional in appearance. Errors/rework are rare. Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Looks for ways to improve/promote quality and reduce costs. Initiative/Achievement:
Seeks increased responsibilities. Recognizes and acts on opportunities. Takes independent actions to achieve goals. Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Seeks self‑development activities. Volunteers readily.

Mid‑Senior level

Full‑time

Other

Manufacturing