Service & Engagement Team Leader - Alexandria, MN

The pay range per hour is $22.00 - $37.40
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other

benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at                                                                        .

ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.
Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption,   usage   and   ultimately guest   loyalty. Empowered to make shopping quick and easy for guests at the   checklanes  , guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target  ,   we believe in our   leaders   having meaningful experiences that help them build and develop skills for a   career. The role of a Service and   Engagement Team Leader can provide you with the   skills and experience of  :
G  uest service   fundamentals  ,     experience   building a guest first team   culture   and driving loyalty   programs

G  uest engagement; problem solving and resolution

R  etail business fundamentals     including  :
department sales trends, inventory management, guest shopping patterns,   pricing   and promotions strategies

P  lanning department(s) daily/weekly workload to support business priorities and deliver   service and   sales goals

L  eading a team of hourly team members; including skills in interviewing, developing, coaching,   evaluating   and   retaining   talent

As a     Service and Engagement Team Leader, no     two days   are ever the same, but a typical day will   most likely include   the following responsibilities:
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating   equitable   experiences.

Lead   a team of passionate and knowledgeable Guest Advocates    , Servic  e Advocates     and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest in  teraction    s, quality of   service  ,     resolution, driving   loyalty   and   cleanliness standards  .

Lead and   demonstrate   a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions  .

Understand sales goal  s, business reporting and guest insights to   plan and execute daily/weekly   workload  ,     to deliver on store sa  les goals  ,     guest engagement   and troubleshoot   opportunity areas   as needed   throughout the day  .

Support   Target Loyalty Programs   to   ensure   your team   can     educate   and promote the suite of benefits, features and offerings that reward our   guest   and/or enhance their shopping experience  .

Support your   direct   leader     by     follow  ing  -  up   on training complet  ion, checking for understanding   and supporting continuous education opportunities to drive   proficiencies   for all front of store experi  ences  .

Engage in consistent, meaningful development conversations t  hroughout the critical touch points   within   the     teams     career path  .

Personalize recognition and appreciation     of your team   to reinforce critical guest…