AM Parts Coordinator

## AM Parts Coordinator Apply remote type:
Onsite locations:
Alexandria, MN, USAtime type:
Full time posted on:
Posted Todayjob requisition :
JR101263

Join Pro Mach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.  At Pro Mach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

*** Do we have your attention?
*** Keep reading.  The Aftermarket Parts Team is responsible for supporting customers by ensuring timely, accurate, and efficient delivery of aftermarket replacement-parts business through proactive sales activities and strong customer service. The team balances reactive order processing with proactive customer engagement and upselling to drive revenue, improve customer satisfaction, and maintain equipment uptime. Team members collaborate closely with Sales, Service, Operations, Engineering, and Purchasing to provide seamless parts support across the organization’s customer base.
** Purpose
* * Provide foundational support for parts sales and order processing, learning the product line, internal systems, and customer interaction protocol.
** Key Responsibilities
*** Accurately process inbound quote requests and orders
* Build meaningful customer relationships through proactive outreach, generating sales leads, and following up on open orders
* Identify and implement upsell opportunities to drive additional revenue and create proactive sales leads
* Communicate order status, lead times, and other updates to customers in a timely manner
* Maintain and update parts data within the ERP/CRM systems, including Syteline and Salesforce
* Support Tier II and Tier III Coordinators with escalated customer requests or technical issues
* Assist in monitoring inventory levels and coordinate with purchasing to ensure timely stock replenishment
** Core Competencies
*** Customer-focused with strong communication skills
* Strong attention to detail and accuracy
* Basic knowledge of mechanical parts, product lines, or technical drawings (can be learned on the job)
* Ability to follow established processes and workflows
** Typical Experience
*** 0-2 years in parts, logistics, customer service, or a technical environment
** Education
* ** Associates degree in Sales, Business, Engineering, Industrial Technology, or related field. Bachelor’s degree preferred.
** Work Environment
*** On-site office with regular interaction with internal teams and external customers
* Fast-paced environment supporting multiple customer accounts and products
** Career Path / Growth Opportunities
*** Opportunities to specialize in customer success, technical support, inventory management, and sales leadership
* Potential advancement:  + Specialist Track:
Aftermarket Parts Coordinator II, Aftermarket Coordinator III, Aftermarket Coordinator Spare Parts, Field Service Advisor/Technician, Technical Writer, Engineer, Buyer, Project Manager,  + Leadership Track:
Aftermarket Parts Coordinator Level II, Aftermarket Parts Coordinator Level III, Aftermarket Parts Sales Manager, Project Manager, Supply Chain Manager, Operations
** KPIs / Metrics
*** Order accuracy rate
* Quote turnaround time
* On-time response to customer inquiries  
** What’s in it for you?
** There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.  In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck.

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