Customer Service Coordinator

This range is provided by ROCS Grad Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40,000.00/yr - $45,000.00/yr

Direct message the job poster from ROCS Grad Staffing

We are a local, family-owned company that values and supports our employees, fostering a close-knit, collaborative environment. In this role, you will work closely with coordinators, sales representatives, dispatchers, and customers to plan and assign shipments for delivery, pickup, and storage. You will also assist with payroll documentation for drivers, helpers, packers, and warehouse staff while contributing to the smooth operation of our moving and storage services.

Responsibilities

• Serve as a primary contact for internal and external customers via phone, email, and fax
• Receive and process orders from internal coordinators according to established procedures
• Review data input for accuracy and coordinate labor assignments
• Assist in distributing workload among drivers, packers, helpers, and warehouse staff
• Utilize software to plan and manage local operations
• Maintain schedules for all division moving services in coordination with the Operations Manager
• Input and submit hourly employee timecard data to payroll
• Coordinate casual labor needs for contractors as directed
• Perform Certified Weigh Master duties as needed
• Assign and authorize delivery/pickup windows for local shipments
• Track and communicate estimated arrival times to customers and coordinators
• Coordinate inbound/outbound storage activity with the Warehousing Manager
• Train team members in select in-house courses
• Perform occasional outside job duties and quality checks
• Assist in resolving work-related issues and customer service concerns
• Step in to perform coordinator duties as needed
• Address billing and service complaints, escalating as appropriate
• Assist with fleet management tasks
• Perform other duties as assigned

Requirements

• Bachelor’s degree preferred; or 2+ years of relevant experience/training; or equivalent combination of education and experience
• Strong mathematical skills, including ability to calculate percentages, proportions, and measurements
• Problem-solving ability with adaptability in varied situations
• Prior office experience preferred
• Excellent organization and communication skills with a focus on customer service
• Strong planning, coordination, troubleshooting, and problem-solving skills
• Ability to work independently while managing multiple priorities
• Exceptional attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Bilingual Spanish a plus!

• Entry level

• Full-time

• Administrative and Customer Service
• Industries:
  Staffing and Recruiting and Transportation, Logistics, Supply Chain and Storage

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