Senior Implementation Consultant

vision insurance, flexible benefit account, parental leave, 401(k), employee discount

United States, Virginia, Richmond

Jul 31, 2026

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Launch Consultant supports the successful implementation and adoption of EAB's Navigate
360 and related student success technologies. This role combines project management, partner consultation, and change management support to help institutions operationalize student success strategies and achieve measurable outcomes aligned with their goals. The Senior Implementation Consultant partners closely with institutional stakeholders and internal cross-functional teams to guide implementations from project kickoff through go-live and early adoption. This role plays a critical part in ensuring launches remain organized, collaborative, and outcome-oriented while helping partners navigate process change, workflow design, and technology adoption.

This position is ideal for a highly organized and consultative professional who thrives in collaborative environments, enjoys solving complex operational challenges, and is motivated by improving student success outcomes through technology and process improvement.

This position may be based in Washington D.C.;
Richmond, VA; or is open to remote employment within the continental United States (with a preference to East Coast or willingness to work East Coast hours).

This role is listed as Senior Implementation Consultant for posting purposes; the official and internal title of this hire is expected to be Launch Consultant, Senior Associate to align with EAB business norms.

• Manage and support implementation activities for EAB's Navigate
  360 platform and related student success technologies from project initiation through go-live.
• Coordinate project timelines, deliverables, and milestones to ensure successful and timely implementation outcomes.
• Maintain detailed launch plans and proactively identify risks, dependencies, or implementation challenges.
• Partner with institutional stakeholders to support workflow design, implementation planning, and adoption readiness.

• Develop an understanding of institutional goals, advising models, and student success priorities to support effective technology adoption.
• Facilitate partner discussions, trainings, and implementation meetings in collaboration with internal and external stakeholders.
• Analyze advising and student support workflows to identify opportunities for operational improvement and effective platform integration.
• Support campus change management efforts by helping partners build readiness, drive engagement, and encourage sustained platform adoption across advising and student support teams.

• Collaborate with internal teams including Strategic Leaders, Product, Engineering, Data Services, and Partner Success to support partner needs and implementation success.
• Serve as a day-to-day point of coordination for implementation activities, helping ensure alignment between institutional priorities and project execution.
• Escalate implementation risks, blockers, or partner concerns appropriately and contribute to solution development.

• Contribute feedback and insights to improve launch processes, implementation resources, and partner experience.
• Support development and refinement of enablement materials, templates, and training resources.
• Maintain accurate project documentation and communicate implementation progress clearly to internal and external stakeholders.
• Adapt effectively to evolving priorities and bring structure and follow-through to complex projects.

• Bachelor's degree required.
• 3-5+ years of professional experience
• Experience in consulting, client success, project management, implementation, higher education, or a related field preferred.
• Demonstrated ability to manage multiple priorities and…