Program Administrator, Certification Programs

Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality care.

ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance.

At ASCO, we offer a competitive and comprehensive total rewards package. Our compensation philosophy and structure ensure that payremainsmarket-based, tied to performance,and aligned with our core values. The hiring salary range displayed accounts for a broad spectrum of factors, and the final offer will depend on an evaluation of the selected candidate’s experience, training, and specialized skill sets.

In addition to base pay, this position is eligible for our robust total rewards package, which includes health, vision, and dental insurance, a 401(k) with generous contribution, health and wellness benefits, family forming benefits, education support program, generous leave, and much more!

ASCO is in search of a Program Administrator, Certification Programs to join our Care Delivery team. The Program Administrator, Certification Programs will help administrator ASCO’s globally recognized Certification Programs, supporting oncology practices across the world. The successful hire will serve as a trusted resource for customers, manage program operations, analyze data, coordinate outreach efforts, and drive process improvements that enhance the customer experience.

If you enjoy balancing operations, customer service, project coordination, and data analysis
-all while making an impact on the quality of cancer care, we want hear from you!

This position is hybrid with a primary location at our headquarters in Alexandria, VA. The hire must reside within 75 miles of our headquarters.

• Administer the certification applicant processes including verification of documentation, status of practice, processing of payments, distribution of Certification Awards, and maintenance of certification
• Administer all certification-related telephone and e-mail inquiries, monitor program plans, timelines, calendar, and budgets, and assist senior staff in identifying best practices, issues, and solutions
• Administer independently the ASCO Certification Outreach Program which includes customized data analysis, personalized written communications, response tracking and analysis, and follow up with domestic and international practices.
• Provide primary support for customers pursuing ASCO Certification including timeline management and follow-up for key application milestones such as program eligibility, questionnaire data, payments, pre-survey policy submission, and quality measure reporting activities.
• Plan meetings with practice staff to review certification requirements, timelines, and deliverables.
• Maintain ASCO Certification website documents including FAQs, Certification Process Documents, and application documents.
• Administer updates to the ASCO Care Delivery Portal (via ARMATURE software) including site enhancements, testing, customized reporting, and data management. Support customers in ARMATURE by developing and maintaining user guides and hosting webinars and meetings.
• Administer regular web-based training sessions for applicants and update presentation materials and slides with current and relevant content based on known customer needs.
• Manage internal collaborations and…