Assistant Facility Administrator

Position Overview

The Assistant Facility Administrator supports the Facility Administrator in the day-to-day management, coordination, and oversight of operations within a federally contracted ICE residential facility. This position assists with operational planning, staff coordination, compliance monitoring, and service delivery across multiple functional areas, including housing, supervision, case coordination, medical services, behavioral health and facility logistics. The Assistant Facility Administrator helps maintain continuous operational readiness in a 24/7 fast-paced environment with high intake and discharge volume.

• Assist the Facility Administrator in overseeing daily facility operations and ensuring continuity of services in a 24/7 residential program
• Assist in coordination across functional areas, including:
  • Intake and discharge operations
  • Supervision and housing
  • Case management, medical and behavioral health services
  • Logistics, food service and facility maintenance
• Ensure operational readiness for continuous intake and discharge cycles
• Assist with staffing coordination and shift coverage to maintain appropriate levels of supervision and service delivery.

• Provide day-to-day guidance and support to supervisory and frontline staff.
• Participate in shift briefings and operational meetings to promote communication and continuity of services.
• Support staff onboarding, training, scheduling, and performance monitoring activities.
• Reinforce compliance with organizational policies, operational procedures, and standards of conduct.
• Promote a professional, respectful, and accountable work environment.

• Assist in monitoring compliance with applicable contractual requirements, organizational policies, and regulatory standards.
• Support quality assurance efforts related to documentation, recordkeeping, safety, security, sanitation, and operational practices.
• Assist with incident response, investigations, corrective actions, and required reporting activities.
• Monitor facility conditions and coordinate with appropriate departments to address operational or safety concerns.
• Support readiness for audits, inspections, and compliance reviews.

• Maintain accurate operational records, reports, and tracking systems.
• Assist in preparing operational reports, staffing documentation, incident reports, and other required submissions.
• Ensure documentation is completed accurately, timely, and in accordance with organizational requirements.
• Communicate operational concerns, emerging issues, and recommendations to facility leadership.

• Work closely with administrative, operational, medical, behavioral health, and support service teams.
• Facilitate communication and coordination between departments to ensure effective service delivery.
• Support resolution of operational issues that impact residents, staff, or facility operations.
• Promote a resident-centered environment that emphasizes safety, dignity, professionalism, and respect.

• Bachelor’s degree in Business Administration, Public Administration, Human Services, Healthcare Administration, or a related field preferred; equivalent combination of education and experience may be considered.
• Minimum four (4) years of experience in facility operations, program administration, residential services, institutional operations, emergency management, or related fields.
• Experience working with migrant populations or culturally diverse groups
• Experience supporting compliance-driven operations and multidisciplinary teams.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Excellent communication, organization, and problem-solving skills.
• Ability to read, interpret, and apply policies, procedures, and operational requirements.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Ability to obtain and maintain all required background checks, clearances, and credentials
• Ability to communicate effectively in English, both verbally and in writing, is required.

• Experience in government, healthcare, residential, institutional, emergency response, humanitarian, or other highly regulated environments.
• Knowledge of quality assurance, risk management, incident reporting, and compliance monitoring practices.
• Experience supervising staff and coordinating cross-functional teams.
• Training or experience in trauma-informed care, crisis intervention, conflict resolution, or de-escalation techniques.
• Experience supporting audits, inspections, accreditation reviews, or regulatory compliance activities.
• Bilingual proficiency in English and Spanish preferred
• Experience working in multidisciplinary team environments
• Familiarity with incident management or emergency response frameworks

• Employees must be a U.S. Citizen or a…