Director, Operations Center Inclusion & Diversity

Position: Director, Operations Center for Inclusion & Diversity

Director, Operations Center for Inclusion & Diversity Job Description

Posted Friday, August 7, 2026 at 4:00 AM

SHRMis a member-driven catalyst for creating better workplaces where people and businesses thrive together.

As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issuesand innovations impacting today’s evolving workplaces.

With nearly
340,000members in180countries, SHRM touches the lives of more than
362million workers and their families globally.

Summary The Director, Operations, Center for Inclusion & Diversity, leads the strategic and operational execution of a business-led initiative focused on advancing inclusion, diversity, and culture within organizations. Provides strategic direction for program development, operational effectiveness, stakeholder engagement, and executive-level initiatives to achieve organizational objectives. Develops and presents data-driven insights and recommendations to senior leaders, influences organizational change, and oversees the successful delivery of research, events, and strategic programming.

Combines strong business acumen, consultative leadership, and expertise in human capital topics to drive measurable impact and strengthen relationships with executive stakeholders.

Responsibilities

Operational Leadership & Strategy

• Lead the operational management of CEO Action, including planning, execution, and optimization of programs and initiatives.
• Develop and implement operational strategies that align with the goals of CEO Action, ensuring efficiency and effectiveness across all activities.
• Monitor KPIs, manage operational budgets, and ensure alignment with business objectives.
• Leverage strategic thinking and business acumen to establish and scale initiatives successfully.
• Lead, mentor, and coach direct report(s) by fostering collaboration, growth, and accountability while providing strategic guidance and professional development to ensure continuous improvement and success.

Stakeholder Collaboration & Relationship Building

• Collaborate with senior leadership and internal teams to identify needs and address challenges related to inclusion, diversity, and culture transformation.
• Build and maintain strong relationships with C-suite executives, key stakeholders, and subject matter experts to enhance the impact of initiatives.
• Serve as a trusted advisor to senior leaders, providing consultative insights and fostering alignment on organizational strategies.

Communications & Reporting

• Represent CEO Action within the organization and in external forums, promoting principles of inclusion, diversity, and cultural transformation.
• Develop and present compelling reports and presentations to C-suite executives, highlighting program outcomes, strategic initiatives, and recommendations.
• Communicate the value and impact of initiatives to executive stakeholders and organizational members.
• Translate research findings and program data into clear, executive-ready insights and actionable recommendations.

Content Development & Delivery

• Create engaging and informative content on inclusion and diversity tailored for executive audiences, ensuring alignment with strategic goals.
• Design and deliver impactful presentations to C-suite executives, utilizing data-driven insights to support recommendations and drive action.
• Oversee the development of educational materials, including presentations, workbooks, and digital resources, ensuring they reflect best practices and current research in inclusion and diversity.
• Facilitate interactive discussions and workshops, encouraging active executive engagement and commitment.

Program Evaluation, Research & Continuous Improvement

• Evaluate program effectiveness through feedback collection and data analysis, driving continuous improvement in content and delivery methods.
• Manage research projects (e.g., surveys, focus groups, benchmarking, member insights, and/or landscape scans) to generate insights that inform strategy, programming, and executive-facing recommendations.
• Stay informed on trends, research, and legal requirements related to inclusion and diversity, integrating best practices into program design.
• Imp…