Sales Operations Administrator M​/F

Sales Operations Administrator M/F

** Job details*
* ** General information*
* ** Entity*
* Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Electronics & Defense is an international company with more than 19,000 employees who bring together expertise and team spirit to design high-technology solutions for the aerospace, defense and space sectors. By combining human and technological intelligence, the company develops products and services for both civil and military customers, operating on land, at sea, in the air and in space.

** Reference number*
* ** Job details*
* ** Domain*
* Programs / Customer Relations

** Job field / Job profile*
* Sales / marketing - Sales administrator

** Job title*
* Sales Operations Administrator M/F

*
* Employment type

*
* Permanent

** Professional category*
* Employees / Staff

** Part time / Full time*
* Full-time

** Job description*
* The Position:

This role is essential to keeping the sales engine running smoothly by owning critical order, data, documentation, and customer-communication workflows across a global, technical organization. 

The ideal candidate enjoys bringing order to complexity. You will work across Sales, Planning, Production, Finance, Logistics, Customer Support, Legal, Compliance, Quality, and IT to ensure customer orders and related processes are accurate, complete, compliant, and moving forward. 

The Day to Day:

​​Own accurate and timely order administration from purchase order intake through ERP entry, confirmation, invoicing support, shipment coordination, and post-shipment follow-up. ​

Coordinate order dates and changes with Planning and Operations, communicate customer-impacting updates, and maintain traceable records in the appropriate systems. 

Provide clear, accurate, and professional communication to customers and internal stakeholders regarding order status, documentation, shipment timing, invoice questions, and next steps. 

Maintain accurate customer and operational data in Salesforce, SAP, and approved supporting tools. 

Coordinate onboarding, compliance, export, shipping, and documentation requirements with the appropriate internal experts. 

Support global and intercompany process alignment by sharing requirements, documenting differences, and helping standardize repeatable workflows. 

Develop, maintain, and continuously improve SOPs, work instructions, templates, checklists, onboarding materials, and process maps for Sales Operations workflows. 

Contribute to relevant metrics and reporting for turnaround time, accuracy, backlog, order exceptions, data quality, process adherence, and customer-impacting issues. 

Participate in team training, cross-functional reviews, and continuous-learning activities that deepen product, process, system, and communication knowledge. 

** But what else? (advantages, specificities, etc.)*
* Paid Time Off

$23-$27/hour

Annual bonus opportunity

Comprehensive medical, dental, and vision coverage

Health Savings Account (HSA) and Flexible Spending Account (FSA)

401(k) with company matching contributions

Gym membership reimbursement

Tuition reimbursement to support your continued education

An innovative, inclusive culture where your ideas are valued and your contributions make a difference

** Candidate skills & requirements*
* ​​​Associate degree in business, supply chain, operations, or a related field, or an equivalent combination of education and relevant experience. 

​1-3 years of experience in sales operations, order management, customer operations, sales support, supply chain coordination, or a comparable role. 

​
Experience with ERP and CRM systems;
Salesforce and SAP experience is preferred. 

​Exceptional attention to detail, organization, communication, and follow-through. 

​The judgment to resolve standard issues independently and escalate exceptions with useful context. 

​A collaborative, customer-focused, and improvement-oriented approach to work. ​​

** Annual salary*
* $23-$27/hour

** Job location*
* ** Job location*
* North America, United States

** City (-ies)*
* 45 Becker Road, Suite A West Henrietta 14586 New York

** Applicant criteria*
* ** Minimum education level achieved*
* Associate Degree

** Minimum experience level required*
* First experience

** ITAR Controlled Position:
Select "Yes" if role requires U.S. citizenship/permanent residency*
* Yes