Membership Coordinator

• Base Pay $48,500.00 - $50,000.00 / Year
• Employee Type FT Non-Exempt
• Required Degree 4 Year Degree
• Travel 15%
• Manage Others No

Association Headquarters is looking to build a pipeline of Membership Coordinators in the Alexandria, VA area due to tremendous growth in our organization!

A Membership Coordinator performs a variety of tasks to provide administrative and operational support within a team. The Membership Coordinator is responsible for supporting the organizations membership and programs, as well as events/conferences and providing administrative support to the Account Executive.

Membership Recruitment

• Prospect outreach: identifying and contacting potential members through campaigns, referrals, or industry lists
• Marketing support: working with communications staff on recruitment materials, email campaigns, and website content promoting membership benefits
• Conference/event tie-ins: using meetings, trade shows, or webinars as recruitment touchpoints
• Application processing: reviewing and processing new member applications, verifying eligibility criteria (if applicable), and onboarding new members

Membership Retention

• Renewal management: sending renewal notices, tracking response rates, and following up on lapsed or at-risk members
• Member engagement: coordinating welcome communications, orientation materials, and touchpoints throughout the membership lifecycle
• Benefits administration: ensuring members understand and can access their benefits (publications, discounts, certifications, networking opportunities, etc.)
• Retention analysis: tracking attrition trends and working with leadership to identify why members leave

Database & Records Management

• AMS/CRM maintenance: keeping the association management system accurate and up to date (contact info, membership status, dues history, engagement records)
• Dues processing: managing invoicing, payment processing, and reconciliation of membership dues
• Reporting: generating membership statistics (growth, retention rate, demographics) for the client's board or committees
• Data integrity: deduplicating records, merging accounts, and troubleshooting database issues

Member Services & Support

• Customer service: serving as a first point of contact for member questions, complaints, or requests (often via a shared AMC call center or help desk)
• Committee support: staffing membership committees, preparing reports, and helping implement strategic initiatives
• Special programs: administering student/retiree/group memberships, chapters, or tiered membership structures

Bachelor's degree in business administration, marketing, communications, or related field

Proven experience in membership management, preferably in a nonprofit, association, or membership-based organization preferred.

Excellent communication and interpersonal skills, with the ability to build relationships with members and stakeholders.

Knowledge of Your Membership (YM) and Higher Logic Platform a plus.

Commitment to delivering exceptional member experiences and driving organizational growth.

Adaptability and Innovation:
The ability to adapt to changing market conditions and industry trends, as well as innovative thinking to develop creative solutions to attract and retain members.

Summary

What we offer
- Employee Company Benefits

• Hybrid / Flexible work schedules available
• Medical, Dental, and Vision
• Company paid basic life insurance, short-term, and long-term disability
• Voluntary Life Insurance
  - Employee Paid
• Paid Time Off (PTO) accrual and Paid holidays
• Training and Development opportunities

What sets us apart

• Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• Industry Leader
  - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America

Who is AH?

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (Mar Com); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

Our Diversity, Equity, & Inclusion Statement

Association Headquarters is committed to creating a…