Manager, Membership Operations

Title:

Manager, Membership Operations

Department:
Membership Engagement

Reports To:

Vice President, Membership Engagement

Location:

Preference Alexandria, VA

Last Revised:
August 2026

Founded in 1930, the National Ready Mixed Concrete Association (NRMCA) is the leading industry advocate. Our mission is to provide exceptional value for our members by responsibly representing and serving the entire ready mixed concrete industry through leadership, promotion, education and partnering to ensure ready mixed concrete is the building material of choice.

The Manager, Membership Operations, is responsible for the operational management of the Association's membership function, serving as the primary owner of membership systems, data, membership financial administration, and business processes. This role ensures the integrity of the Association Management System (AMS), oversees membership billing and record management, supports reporting and analytics, and drives operational excellence across the membership lifecycle.

Working collaboratively across the organization, the Manager develops efficient processes, maintains accurate membership data, supports financial operations, and delivers responsive member service while continuously improving the systems and workflows that support membership recruitment, retention, engagement, and organizational decision-making.

• Serve as the primary administrator and subject matter expert for the Association Management System (AMS) and membership database.
• Maintain accurate member, company, contact, account, and organizational records throughout the membership lifecycle.
• Establish and maintain data governance standards to ensure the accuracy, consistency, and integrity of membership information across organizational systems.
• Manage membership classifications, account structures, participation records, and related data to support organizational operations.
• Support system maintenance, user access, data imports, exports, and database configuration as needed.

• Manage the Association's membership billing processes, including annual dues invoicing and related financial transactions.
• Process membership applications, renewals, reinstatements, payments, and other membership-related financial activities.
• Coordinate with Finance to reconcile membership payments, maintain accurate billing records, and resolve account discrepancies.
• Monitor outstanding balances and coordinate appropriate follow-up activities.
• Provide membership data and analysis to support budgeting, revenue forecasting, and financial reporting.
• Respond to member inquiries regarding invoices, dues calculations, payments, and account status.

• Manage membership administration throughout the member lifecycle, including onboarding, renewals, status changes, resignations, suspensions, mergers, and acquisitions.
• Serve as a primary point of contact for member inquiries while delivering responsive, professional customer service.
• Coordinate new member onboarding and existing member refresher calls to ensure a positive member experience.
• Develop and maintain membership applications, forms, onboarding materials, templates, and administrative resources.
• Support member communications related to membership programs, renewals, and account management.

• Develop, prepare, and distribute recurring membership reports, forecasts, and performance metrics.
• Analyze membership, recruitment, retention, and engagement trends to support strategic planning and organizational decision-making.
• Generate mailing lists, directories, rosters, targeted data exports, and…