Temporary Recreation Leader -Front Desk

A Message from the Director

Welcome to the City of Alexandria’s Department of Recreation, Parks & Cultural Activities. I am excited that you are considering joining our team. Every day, we have the privilege of serving a city that values connection, creativity, and community. Our parks, programs, and cultural spaces reflect Alexandria’s diversity and spirit, and our people are the heart of it all.

Hashim T. Taylor, Director
Department of Recreation, Parks & Cultural Activities

Temporary position

You are service-minded, dependable, and take pride in your work. You bring energy, professionalism, and a sense of purpose to every task, whether maintaining a park, supporting a program, or greeting visitors. By joining RPCA, you become part of a team that takes pride in serving Alexandria and shaping experiences that last a lifetime.

• Serve with purpose and approach each day with enthusiasm and a commitment to excellence
• Embody accountability and curiosity by taking initiative, asking questions, and seeking solutions
• Demonstrate teamwork and respect, supporting colleagues and fostering a positive, inclusive environment
• Stay responsive and reliable by being attentive, dependable, and engaged with the community
• Reflect our values through transparency, professionalism, and wholehearted dedication to service

The Front Desk team is the first point of contact for customers at City recreation and aquatics facilities. As a Recreation Leader I – Front Desk, you’ll provide excellent customer service, process transactions, and support daily facility operations. This is a great opportunity for individuals who are friendly, detail-oriented, and enjoy working with the public in a fast-paced environment.

Front Desk staff work during peak hours—primarily evenings and weekends—at recreation centers, pools, and other public spaces. Shifts are available year-round or seasonally, with varied schedules based on facility needs. In this role, you will:

• Welcome and assist patrons in person and by phone.
• Operate point-of-sale software to handle registrations, payments, and facility access
• Provide accurate information about programs, policies, and facility operations
• Record attendance and support front desk documentation
• Maintain cleanliness and order at the front desk area
• Communicate effectively with teammates, supervisors, and customers
• Report to a Recreation Coordinator or Manager on Duty
• Perform related work as required.

As a Front Desk team member, you help ensure that every visitor feels informed, supported, and welcomed. Your attention to detail and commitment to service excellence help create a smooth and positive experience for everyone who uses our spaces and programs.

The ideal candidate is customer-focused, organized, and comfortable using computers and point-of-sale systems. You should enjoy working with the public, communicating clearly, and handling multiple tasks at once.

The Department of Recreation, Parks & Cultural Activities (RPCA) enriches the lives of Alexandria residents through diverse programming, well-maintained public spaces, and inclusive cultural activities. RPCA is nationally accredited by the Commission for Accreditation of Park and Recreation Agencies (CAPRA), having met rigorous best-practice standards in the industry.

High School Diploma and one (1) year of related experience or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. First Aid training.

At least six months of experience in a customer-facing role (e.g., front desk, retail, reception, or recreation setting);
Basic computer and point of sale system proficiency; and First Aid/CPR certification (or ability to obtain upon hire).

• Experience working in recreation, fitness, or aquatics environments
• Ability to speak a second language (Spanish or Amharic preferred)
• Availability to work evenings and weekends
• Comfortable working in fast-paced indoor or outdoor settings with variable weather
• Able to stand or sit for extended periods and lift up to 40 lbs.

This position requires successful completion of a criminal background check and/or drug screening prior to employment.

Applications are reviewed on a rolling basis. Interviews may be offered during department job fairs or by appointment.