Customer Service Rep

About Your Future with Distribution International

Are you looking for a career with an industry leader that drives the future of energy‑efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve.

Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

We’re looking for someone who enjoys working with customers and thrives in a fast‑paced environment. This role is a mix of customer service, coordination, and hands‑on support—perfect for someone who likes variety in their day and takes pride in keeping things running smoothly.

• Handle inbound calls, take customer orders, and communicate any order discrepancies clearly and professionally
• Make outbound calls to follow up with customers and provide order status updates
• Assist walk‑in customers with a positive, helpful attitude
• Schedule and dispatch drivers while monitoring routes to ensure timely deliveries
• Support warehouse operations as needed, including pulling and staging orders

• Ability to build and maintain strong relationships with customers while delivering top‑tier service
• Strong problem‑solving skills and attention to detail
• Comfortable using computer systems to process orders, review requests, and manage order acknowledgements
• Willingness to jump in and help wherever needed

• Take on other duties and tasks as assigned to support the team and overall operation

• Minimum of 18 years of age
• Valid driver’s license if operating a vehicle for company purposes
• 1‑2 years of experience in a customer service role
• Ability to perform basic math calculations
• Personable, enthusiastic, and engaging personality
• Excellent communication skills, both verbal and written

• Requires standing and repetitive motions, including bending, stooping, pushing, and pulling
• Requires good hand‑eye coordination, hand dexterity, and physical strength
• Involves lifting up to 50 pounds, depending on the specific job duties

• Competitive Compensation ($20.00‑$40.00 per hour)
• Medical, Dental and Vision coverage
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• Assured Excellence® medical care and prescription drug coverage at minimal or no cost
• Flexible Spending Accounts (FSA) for healthcare and dependent care
• Health Spending Account (HSA) with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP) with in‑person counseling, assistance, and resources for family matters, legal and financial issues
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Top Build Corp. (NYSE: BLD) is an equal opportunity employer. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.