Front Desk Agent - Hotel Indigo Town Alexandria

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up‑selling opportunities and inform them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and involve management when necessary.
• Maintain safety by following procedures, reporting incidents and wearing protective gear when required.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Take on other ad‑hoc duties when colleagues need help.

• Excellent communication skills – guests will talk to you with concerns and compliments.
• Strong problem‑solving skills to turn issues into opportunities.
• Fluency in the local language – additional languages are a plus but not required.
• Literate and tech‑savvy – good reading, writing, basic maths and computer skills.
• Flexibility to work nights, weekends, and holidays.
• High school diploma or equivalent; a college or university degree is a bonus.
• At least one year of front desk or guest service experience.
• Physical ability to lift, push, and pull items up to 50 lbs (23 kg) and ability to bend and kneel.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Hourly starting pay rate for this role is $19.50.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the company’s sole discretion unless and until paid and may be modified at the company’s sole discretion, consistent with the law.