Program Administrator, Membership

Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation , and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality care.

ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation , we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance.

ASCO offers competitive salaries, an excellent benefits package, and opportunities to participate in professional development programs. To learn what it’s like to work at the Association,  .Who we are looking for:

ASCO has a new and exciting opportunity for a Program Administrator to join our Membership Department! The successful candidate will play a key role in supporting member recruitment and retention efforts, enhancing the member experience, maintaining data integrity, and servicing as a trusted resource for membership operations, processes and systems.

If you are looking for an exciting opportunity to deliver exceptional customer service, build strong relationships, improve processes in a collaborative team environment while making an impact on member services then we want to hear from you!

This position is hybrid with a primary location at our headquarters in Alexandria, VA. The hire must reside within 75 miles of our headquarters.

Responsibilities Support membership retention program through direct member outreach and other means as necessary.

Serve as the Membership business processes and systems subject matter expert in support of the Member Services department and liaise with outside department stakeholders .Maintain documentation (SOPs) of core membership business processes and systems functions and coordinate with system product owners to facilitate team and vendor training as needed. Evaluate staff and vendor transactions to ensure correct processes are utilized .Coordinate

end-to-end Jira ticket submission and issue resolution.

Administer automatic renewal program of enrolled members.

Facilitate Emeritus and Retired membership application and processes.

Support membership payment issues including refunds, checks, and unclaimed payments.

Support membership customer service cases to resolution in a timely fashion.

Rectify customer data discrepancies and support data clean-up in membership systems

Travel to Annual Meeting and other exhibits as needed for member recruitment and retention program and collective team goals.

Required

Education and Experience Bachelor’s degree or equivalent years of experience3 – 4 years membership experience and/or experience in association membership services

Association membership database and reporting experience

Technically savvy with p roficiency in Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS).Proficiency working with Microsoft products and a willingness to adapt to new technology

Experience in assessing and troubleshooting customer technical issues

Preferred

Education and Experience

Experience with advanced reporting and anal ytics

Competencies

Excellent time management skills with demonstrated ability to prioritize, and to complete a high volume of work and meet deadlinesE xcellent organizational skills and attention to detail

Excellent collaboration and communication skills with the ability to effectively communicate with technical and non-technical audiences

Strong analytical skills, problem solving skills, and sound judgement with ability to think things through, anticipate solutions and next steps, and see the bigger picture

Ability…