Client Service Associate

Essential Duties and Responsibilities

• Service daily client inquiries over the phone and in-person, including scheduling meetings and greeting clients
• Work both independently and within a dynamic team environment to provide administrative support to the financial advisors and branch office
• Open new client accounts, process money movement, and research information as needed
• Ensure client paperwork and documentation is accurate prior to submission and processing; follow up to ensure accurate completion
• Prepare various business summary reports and client‑specific reporting as needed for review by the financial advisor
• Create and maintain records and files utilizing Client Relationship Management (CRM) software
• Actively engage in available training/cross‑training and educational and/or professional development opportunities to remain current on industry policies and procedures
• Perform other duties and responsibilities as assigned

• Company’s working structure, policies, mission, and strategies
• General office practices, procedures, and methods
• Basic investment concepts, practices and procedures used in the securities industry
• Financial markets, products and industry regulations

• Client Relationship Management (CRM) software
• Microsoft Office
• Effective communication (in‑person, virtual, phone and mail)

• Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
• Analyze and research account information
• Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced, task‑oriented work environment
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns
• Provide a high level of customer service in a calm and professional manner
• Use mathematics sufficient to process account and transaction information
• Use appropriate interpersonal styles and communicate effectively
• Work both independently and as part of a team
• Provide a high level of customer service

• Bachelor’s degree preferred, or equivalent years of experience in industry

• 3+ years of experience in the financial services industry strongly preferred, particularly in administrative and/or customer service roles

• Medical, Dental, Retirement + Match, PTO

Not Required