Customer Advocate

Job Overview

The Customer Advocate is the first point of contact with our customers, representing Safelite’s commitment to service. This role manages administrative processes, scheduling, work orders, invoicing, and handles inbound calls, emails, and faxes, delivering a memorable experience during every interaction.

Competitive weekly base pay up to $25 per hour. A benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical coverage plans tailored to your needs, and paid time off, company holidays, and volunteer days. Up to $5,250 per year in tuition reimbursement. Paid training and all tools and resources necessary for success.

• Welcome in‑shop customers and resolve concerns quickly and efficiently.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same‑day reschedules/cancellations.
• Keep all moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information.
• Complete administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• Perform all other duties as assigned.

• High School Diploma/GED/Equivalent required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world‑class customer service in a fast‑paced environment.
• Professional appearance and willingness to wear personal protective equipment.
• Ability to travel up to 10% of the time.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we are proud to be an equal‑opportunity employer. We do not discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.