Customer Services Representative, Customer Service

Description

This classification processes payments for utility services and property taxes, or admission fees for the zoo, and performs customer service functions for the City of Alexandria. Work is performed under the direct supervision of the Customer Service Manager. Positions in the Customer Service Department are considered essential during emergencies and are required to work during storm-related events. Position is also subject to work overtime, including holidays and weekends.

• Greets and assists customers at the front desk or drive-through window with utility services.
• Receives payments for municipal electric, gas, and water utility services.
• Verifies payment amounts and account information are correct; posts payments to customer accounts.
• Balances cash drawer at the completion of shift and reconciles with monies received; prepares deposits.
• Performs clerical duties.
• Assist with customer account functions such as: researching customer accounts, establishing payment arrangements, processing service requests, preparing service orders and other documentation, and maintaining the file system of departmental records.
• Operates a personal computer, calculator, and related office equipment; utilizes specialized software in support of the department's function.

High School diploma or GED; supplemented by one (1) year of experience in cashier, customer service or clerical work; or any equivalent combination of education, training, and experience.

Applicants must supply complete and accurate information concerning their previous training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification.

Examination may consist of a written test, a rating of training and experience, a performance test or any combination thereof deemed necessary to adequately screen and rank applicants. Examination notices will be sent out via email with a testing date, time, and location if applicable.

The City of Alexandria is an equal opportunity employer and does not discriminate on the basis of race, age, sex, color, religion, national origin, or disability.

• health care
• dental
• vision
• retirement
• deferred compensation plans
• flexible spending accounts
• life insurance
• long-term disability
• holidays
• vacation
• sick leave
• a wellness clinic for employees

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