Reception Desk Supervisor

Reception Desk Supervisor

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we've also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey.

Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

The Reception Desk Supervisor is primarily responsible for overseeing reception desk operations and directly supervising the team serving residents, visitors, guests, and team members. The pay for this role is $28.00/hr and the hours for this role are 9am-5pm.

Job Duties:

• Oversees reception desk operations, ensuring the needs of residents, visitors and team members are met in a timely, efficient, and courteous manner.
• Trains reception desk team and other appropriate staff in reception desk procedures that support residents, family members, visitors, and team members responsibilities.
• Manages visitor sign-in procedures.
• Assists with monitoring fixed security camera views.
• Responds to monitored entry point requests for access to the building and parking garage.
• Handles requests related to resident keyless locking system which includes directly assisting or arranging assistance for residents, low battery replacement and maintaining hard key in case of emergency.
• Manages parking registration processes for residents, team members, guests, and visitors. This includes monitoring and updating the parking registration forms and tracker; issuing valid parking decals and hangtags, and communicating updates as needed.
• Oversees parking enforcement. Responds to parking complaints and collaborates with the Director of Facilities Management on issues related to team member and resident parking. Partners with Human Resources when disciplinary action is needed.
• Oversees electronic card system, including the assignment and maintenance of entry cards and parking stickers.
• Monitors fire emergency notification system and communicates with appropriate staff when necessary, including completion of necessary paperwork.

Qualifications:

• Must be a high school graduate.
• Minimum of two years' experience required in public relations, customer service, or related area.
• Previous supervisory experience required.
• Excellent written and verbal communication skills in English required.
• Proficiency in Microsoft Excel, Word, Teams, and Power Point.
• Must demonstrate outstanding customer service skills and possess the ability to deal tactfully with others.
• Willingness and ability to learn new systems and procedures related to security surveillance and monitoring.
• Experience working with the older adult population is a plus.

We've got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here's a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health Insurance
• Daily Pay:
  Work and get paid the same day!
• 401k Retirement Plan
• Tuition Assistance for Career Development
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Free Meals, Access to a Fitness Center, Pool, and More

At Goodwin Living, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today.

These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.