Customer Experience Representative; time

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Seasonal Professional Charlottesville, VA, US

2 days ago Requisition

Salary Range: $17.00 To $20.50 Annually

Company Mission:Rhoback is a community of passionate and motivated people looking to generate positivity, bring people together, and inspire activity by creating high-quality products and engaging content for those who seek inspiration, motivation, and connection with a #crave activity mentality.

The Role

At Rhoback, we're committed to delivering an exceptional customer experience in every interaction. We're looking for a proactive, detail-oriented, and customer-obsessed individual to join our team for the holiday season as a Seasonal Customer Experience Representative. In this role, you'll be on the front lines of communication, responding to customer inquiries across email and chat and ensuring every customer feels supported and valued.

This is a temporary, fully remote role with an approximately 4-month duration time
to our busiest season of the year.
Full availability is required October through January 2027, including weekends, the shift will be Saturday - Wednesday 11:00am - 7:00pm ET. Final schedules may shift based on the needs of the business.

If you're a self-starter, strong problem solver, thrive in fast-paced environments, and love turning great experiences into lifelong customer loyalty, we'd love to hear from you.

What You'll Do

• Manage incoming customer inquiries across email and chat through our customer relationship management (CRM) platform, Gorgias.
• Navigate multiple platforms daily, including Gorgias, Shopify Plus, our enterprise resource planning (ERP) system, Net Suite, and more.
• Work closely with the Customer Experience team to resolve customer issues efficiently and accurately.
• Support order management and troubleshooting using customer support best practices.
• Help set the standard for customer experience in the apparel industry by sharing ideas, insights, and feedback.
• Handle other customer experience-related tasks as needed.

What We're Looking For

• Strong computer skills, including basic file management, creating and editing documents, and navigating operating systems and software daily.
• Comfort with Microsoft programs and CRM, ERP, and order management systems (experience with Gorgias, Shopify Plus, and Net Suite preferred).
• Strong written and verbal communication skills (bonus points for a friendly, engaging tone!).
• A reliable high-speed internet connection and a quiet, distraction-free home workspace, plus the self-discipline to stay focused and productive while working remotely.
• A natural problem-solver who thrives on making customers happy.
• A team player with a positive, can-do attitude.
• Grace under pressure: you juggle tasks quickly and stay cool when volume spikes.
• The ability to represent Rhoback and be the voice of the brand in every customer interaction. Customer Experience is often the only direct interaction customers have with us, and we take that seriously.

What Success Looks Like

• Deliver fast, accurate, friendly support that consistently turns customer interactions into positive brand-building moments.
• Get up to speed quickly on our tools, policies, and brand voice, and apply them consistently from day one of peak season.
• Maintain high productivity across multiple platforms while still providing personalized, thoughtful responses.
• Collaborate smoothly with the Customer Experience team, flagging trends or recurring issues you notice along the way.
• Embody Rhoback's values by staying upbeat, reliable, and customer-obsessed throughout our peak-volume season.

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