Bilingual Communications Center Consultant

Job Details

Location:

Alexandria, VA 22312
Salary Range: $21.00 - $25.00 hourly

The Bilingual Communication Center Consultant will provide accurate, quality, and timely service and consultation to members and potential members calling into the Credit Union in both Spanish and English.

• Receive incoming calls to the Credit Union’s Communications Center.
• Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
• Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
• Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
• Deliver timely and exceptional service.
• Build meaningful relationships through conversations and establish trust with the membership.
• Speak clearly, professionally, and always maintain high phone etiquette standards.
• Respond to messages through Online Banking and general email inbox inquiries.
• Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.

• Service and Quality Focused
• Adaptable
• Detail Oriented
• Collaborative and Team Oriented
• Self-Motivated
• Critical Thinker and Problem Solver
• Positive Attitude
• Exceptional Organization
• Excellent Communication Skills
• Ability to speak both Spanish and English fluently.

A high school diploma or GED is required.

Six months to two years of similar or related experience, including time spent in preparatory positions. Credit Union or other financial institution experience preferred.