Customer Experience Coach

Location:

Alexandria, VA

Employment Type:

Full-Time

Compensation:
Competitive pay + growth opportunities

Help people move forward while building a meaningful career.

As a Customer Experience Coach, you'll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program. You'll serve as a consistent and positive presence while ensuring each person's experience is welcoming, organized, and encouraging.

• Provide one‑on‑one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal‑setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
  
  Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

• 2+ years of full-time professional experience in any industry
• CHar and professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

• Experience in customer service, hospitality, retail, education, or caregiving roles
• Interest in personal development, coaching, or wellness
• Comfort working closely with individuals in a service‑focused environment

• Competitive pay with advancement opportunities
• 90% employer‑paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays
• Paid training and professional certification
• Supportive, growth‑focused work environment

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people‑first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.