Training Specialist I

Training Specialist I

Alexandria

Virginia

11540

Realty

Berkshire Hathaway Home Services Pen Fed Realty (Pen Fed Realty), a wholly owned subsidiary of Pen Fed Credit Union (Pen Fed), is hiring a (Remote) Sales Solutions Specialist I. The Sales Solutions Specialist I role empowers our real estate agents and employees by delivering training and support on essential company tools and programs. Working under the guidance of senior team members, the ideal candidate is a developing communicator and trainer who delivers engaging content that drives user adoption and proficiency while building expertise across our sales solutions.

By supporting our sales solutions and collaborating across departments, this individual will help maximize productivity and contribute to operational excellence.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Curriculum Development and Delivery: Deliver training programs (self-paced and instructor-led) for real estate agents and employees and assist in their development.
• Content Creation and Management: Create and maintain training materials using established templates and standards.
• Learning Management System (LMS) Administration: Upload, update, and maintain content within the LMS.
• Workshop Delivery: Deliver established agent-centric workshops to enhance performance and maximize tool utilization.
• Transition Support: Process all agent and employee transitions into sales solutions programs and tools, including onboarding, termination, and changes.
• Specialized training support: provide support and training for assigned onboarding.
• AI content improvement: continuously learn and apply AI tools to improve day-to-day processes.
• Training Evaluation and Improvement: Collect feedback and assist in analyzing it to improve training effectiveness.
• S
  ubject Matter Expertise: Build and maintain working knowledge of sales solutions programs and tools.
• Stakeholder Communication: Communicate program upgrades and updates to relevant stakeholders.
• Change Management Implementation: Support change management efforts to facilitate the adoption of new programs and tools.
• Technical Support and Troubleshooting: Provide first-line support and troubleshooting for agents and employees, escalating complex issues as needed.
• Vendor Relationship Management: Assist with vendor relationships to support agent productivity.
• Cross-functional Collaboration: Partner with internal departments for training on tool upgrades and new implementations.
• Industry and Professional Development: Stay abreast of industry trends and innovations in training and development.

Equivalent combination of education and experience is considered.

• Bachelor’s degree, or equivalent combination of education and experience, preferred.
• One to three (1-3) years of related work experience required.
• Excellent written and verbal communication skills.
• Strong organizational skills, including attention to detail and the ability to multitask.
• Proficiency in Microsoft Office or Google Workspace programs, and content development tools such as Loom or equivalent applications.
• Ability to work independently and collaboratively within a team environment.
• Self-directed with the ability to complete tasks with minimal supervision while maintaining transparency and accountability.
• Ability to effectively use internal and external resources to achieve objectives.
• Commitment to professionalism and ethical behavior; ability to handle confidential information with discretion.
• Experience using AI tools preferred.

This position will not supervise employees.

• Instructional Design certification or Training certification is preferred.
• Real estate license or experience desired.

While performing the duties of this job, the employee is regularly exposed to a hybrid (in-office and remote) work setting.

* Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Limited…