Technical Manager

Technical Manager

The 'Technical Lead' will be responsible for managing all Engineering related systems (Electrical and Mechanical) including maintenance, efficiency upgrades, minor projects and lifecycle replacements as well as manage consultants for new and replacement equipment to meet the standards and guidelines of the bank. The role will lead respective Country Engineering teams including vendor management and the self-performing technician workforce.

Key Accountabilities:

• Review and monitor 52 PPM schedules.
• Planning, scheduling of equipment wise PPM's in 52 week planner and integrate with REALM tool.
• Closure of work orders with proper service records as per SLA.
• Be ready for sample audits on monthly basis. This includes all activities are updated 100% on REALMS.
• Maintain complete information and compliance to O&M standard on service record for Citi assets where applicable e.g. WO number, no task undone, no blank field, review by FM/Engineer.
• Review and approve Critical power down maintenance activity for the region.
• Mapping the assets in REALMS after reviewing with respective CEM's and asset managers
• Facilitate update of realm for removal and addition of assets
• Update asset condition status in REALM
• Adherence to O&M standards.
• Prepare normal and emergency change requests review on weekly basis which includes close coordination and approvals from various business heads so that the risks are mitigated, and task is performed without incidents.
• CTI vs RES change requests review on weekly basis.
• Ensure works are performed safety utilizing CBRE Control of Works procedure.
• Ensure, to the degree possible, redundant engineering supporting equipment like Generator, UPS, PAC, PDU etc. are 100% available. Any abnormality, downtime or reduced redundancy is to be reported to RES and CTI teams.
• Rounds during business hours of technical space.
• Maintain emergency response plan and escalation protocols.
• Incident reporting to all stake holders, raising BIR, problem tickets and meeting timelines to resolve.
• Through investigations, RCA's and mitigation plans to avoid such similar incidents across regions.
• Evaluate the root cause, prepare a plan to mitigate risks and implement control measures that similar incidents do not occur in other locations.
• WMS preparation and review in detail so that incidents do not occur.
• Collaborate with Citi on preparation and execution as needed for CAP for medium and high risks.
• Tracking engineering equipment's life cycle asper O&M, OEM guidelines for planning and budgeting of replacement.
• Periodic review of assets and place them in CIP projects.
• Understand the existing operations and bring in innovations which is best suitable for CITI operations to enhance efficiency and customer satisfaction.
• Identify areas of improvements and submission of innovative ideas for energy saving, water savings, cost savings, process improvements and implementation of same post approvals.

Electrical or Mechanical Engineering degree or equivalent

Minimum of 5 years' experience in a Banking/ Data center environment

Experience in managing Business Critical Environments

Previous experience in managing the delivery of technical services.

Managing projects in occupied large scale office space, technical rooms data center environments

Well-rounded knowledge base in workplace service solutions including portfolio management, facilities management, energy and sustainability, workplace utilization, and / or infrastructure management.

Strong customer focus and relationship building skills.

Conversant with English writing & speaking.