Regional Planner​/Scheduler

Job Title

Regional Planner/Scheduler

Job Description Summary This role combines the responsibilities of the Planner and the Scheduler function. Primarily responsible for receiving all written and electronic customer work requests, verify completeness of all entries, enter information into CMMS, determine appropriate supervisor and make assignments - issue work order. Plans and schedules work utilizing maintenance management systems (CMMS, et al) and standard procedures to optimize maintenance resource utilization and productivity.

Responsible for effective configuration and utilization of CMMS, including data capture, backlog management, labor management / resource productivity, performance reporting, material management, etc. as required to meet the strategic long-term objectives of the CUSTOMER Engineering team. Team spirit and commitment to customer service is required. This position is responsible for managing all activities related to planning and scheduling operations, maintenance, and engineering resources by performing the following duties personally or through subordinate supervisors.

• Schedule maintenance activities including service requests and preventive/corrective maintenance. Work closely with the account management team to ensure effects on operations are recognized, well planned and coordinated. Develop, generate and disseminate the maintenance schedule.
• Analyze maintenance and project resource requirements and assign mechanical, electrical, and engineering services as required. Identify resources and materials required to execute the requested work.
• Coordinate maintenance activities and details with other departments, preparing specifications and work packages. Work packages include materials, labor, special tools/equipment and written procedures to insure a safe & efficient working environment. Where Work Permits are required, verify completeness and include with work packages.
• Ensure the work packages are complete and all materials, labor and equipment are available prior to scheduling work. Ensure plans, schedules and resources needed are well-defined, documented and meet customer requirements. Perform QA function in work order process.
• Maintain a comprehensive backlog of all maintenance activity by work type (CMMS). Recognize the priority of the work order backlog and re-schedule when appropriate seeking direction from the Work Manager.
• Maintain an accurate asset registry within the CMMS.
• Communicate with Building Manager/Requester to determine total scope of work and priority of the project or service request work to be performed. Submits written notifications to Building Managers to coordinate upcoming shutdowns.
• Administer the preventative maintenance tracking and documentation programs, assign and distribute the work to the appropriate supervisor, review scope and frequency of assignments with the supervisor and make changes where required.
• Act as a contact/liaison between O&M staff and the requesting department for the planning and scheduling of work performed by O&M site team.
• Review monthly performance reports for accuracy and make corrections when necessary. Ensure all established costs, quality, and delivery commitments are met. Review production and operating reports and highlight the resolution of operational and maintenance problems.
• Collaborate with the account management team and CUSTOMER management team to identify, develop, and deploy best practices (i.e. safety, quality control, training, standards and qualifications, maintenance practices, etc.).
• Attend daily/weekly meetings to develop the next day/week’s schedule, review the status of scheduled work orders, and discuss new, incoming work orders.
• Recommend and arrange alternatives for resource schedule constraints—e.g., change assignments, overtime, utilization of 3rd party.
• Estimate job requirements for preventive maintenance activities including number/type of O&M staff to be assigned and number of man‑hours per task.
• Identify opportunities to improve process, planning or performance through analysis of work order flow, project demands and expectations. Review utilization and…