Part Time Branch Ambassador - Beacon Mall

Part Time Branch Ambassador - Beacon Mall

Welcome to the future of banking at Capital One. As a Branch Ambassador, you are the heartbeat of our space. You don't simply 'process transactions'-you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centered experience.

• The Guardian of Trust & Accuracy
  - You are the bedrock of our environment’s safety and integrity. You’ll execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. You maintain a 'compliance-first' mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision.
• The Digital Concierge
  - You are a mentor in a digital world. You’ll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
• The First-Line Consultant
  - You aren’t simply answering questions; you’re identifying needs. By actively listening, you’ll uncover personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.
• The Hospitality Lead
  - You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a 'number'. You balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

• Hospitality Heart - You have a natural gift for making people feel welcome and heard.
• Tech Fluency - You are an early adopter of apps and digital tools and love teaching others how to use them.
• Precision and Detail - You find satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability - You enjoy a 'fluid' workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity - You want to know the 'why' behind the 'how' and are always looking for ways to improve the customer journey.

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Essential Functions (Included, but not limited to):
Support surrounding Branches as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader Region.

Available to work a flexible schedule, including weekends, with hours and days subject to change. While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

Lifting up to 25 pounds and moving/standing for extended periods of time.

Basic attendance and consistency are required.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Alexandria, VA: $48,048.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.