Consumer Loan Officer - Alexandria

Mission

In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.

• Maintains our members' and employees' trust by safeguarding their financial data and information.
• Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.
• Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.
• Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.

Under general supervision and in compliance with all federal and state regulations and established USSFCU policies and procedures, is responsible for originating, processing, and closing a high volume of consumer loan applications originated via phone or web. Serves as an ambassador of USSFCU by espousing our "Member First" philosophy and fulfilling our purpose of helping our members achieve financial success. Develops relationships with members by engaging as a member advocate, actively listening, identifying member needs and providing solutions.

Driven to meet or exceed individual performance and departmental sales/service goals.

• Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of behavior and performance on the credit union, the members, potential members, and teammates.
• Conducts productive interviews with loan applicants, gathering the required information for a credit application. Explains loan options, rates, terms, and collateral requirements. Educates members by providing accurate information regarding credit union products, services, policies, and procedures, helping them to arrive at a beneficial conclusion. Understands and conveys to members the appropriate rules and regulations related to loan products and services. Understands, interprets, and provides follow‑up on important data from consumer credit reports.
• Tracks progress and maintains up-to-date status of all types of consumer loans. Responsible for input and/or verification of data provided by members, credit reports, and third‑party vendors. Responsible for acting as a liaison between Underwriting and the member. Thoroughly documents purpose of loan request and any additional information that will assist Underwriter with the decision process. Thoroughly documents status of loan decision, including any follow‑up required by member.
  
  Effectively explains loan decisions, stipulations, and requirements to members.
• Responsible for obtaining and verifying pertinent documentation based on consumer loan type and conditions, including but not limited to identification documents, income verification documents, vehicle purchase order/intent to sell, proof of insurance and payoffs from other financial institutions or creditors. Works closely with other departments to identify and prevent loan fraud.
• Coordinates execution and delivery method of loan documents with members.
• Establishes repayment and interest schedules based upon loan guidelines and rates.
• Creates and updates loans in core system. Responsible for correct funding of loan proceeds, including distribution to proper general ledger accounts as required with the purchase of GAP and/or warranty coverages, overnight processing fees, or other fees as applicable.
• Implements the recording of collateral by ensuring all checks have proper endorsement stamps and accompanying member documentation (copy of purchase order, payoff letter, overnight delivery receipt, etc.).
• Insures loan files are complete and accurate and contain proper signatures, dates, and supporting loan documents.
• Maintains proficiency in USSFCU's lending platform and serves as liaison to I.T. Department for any system…