Personal Banker - North Washington

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. This Personal Banker position is located in Alexandria, Virginia and focuses on fostering an inclusive workplace with a collaborative culture.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve the customer’s financial well‑being.
• Collaborate with ecosystem partners to grow customer share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service‑to‑sales, teller interactions, appointment setting and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products.
• Educate customers on options for managing financial transactions using technology, tools and resources.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrate heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Roles at this level typically require an associate’s or equivalent degree and related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Associate’s degree or equivalent. If no degree, a comparable combination of education, certification(s), and experience may be considered.

No specific certifications or licenses required.

PNC offers a comprehensive range of benefits for eligible employees, including medical, prescription drug, dental, and vision coverage; life insurance; short‑ and long‑term disability protection; 401(k) with employer match; pension and stock purchase plans; dependent care reimbursement; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; a wellness program; and paid time off such as maternity or parental leave, holidays, occasional absence days, and vacation days depending on tenure.

If an accommodation is required to participate in the application process, contact  with “accommodation request” in the subject line and include your name, job , and preferred contact method. All information will be kept confidential and used only for providing reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to federal regulations including the FDIA, SAFE Act, and FINRA.

California residents may refer to the California Consumer Privacy Act for information on how PNC may use or disclose personal data in hiring practices.